Program Manager

Program Manager Reports to: Regional Director Classification: Full-time; non-exemptSetting: Remote (in community and at home office)Summary: A Program Manager works as a quality assurance liaison with Individuals families guardians advocates case managers Direct Support Professionals (DSP) other service providers and community resources to create a cohesive support team for the success of theIndividual.Key ResponsibilitiesIndividual & DSP SupportBuild relationships with Individuals and understand their interests and needs; carry a caseload of at least 35 IndividualsAssure that DSPs adhere to waiver rules and regulations; be a resource for DSPs as LEL employees and as support staffConnect with every Individual / family every month and visit at least quarterlyCoordinate with IST / Individual Support Team (family members case managers behavior support specialists and other stakeholders)Assist Individuals and their family members with maximizing their waiver fundsProvide ideas and guidance to help Individuals achieve the Good LifeOccasionally provide direct care and support if no DSP or natural supports are immediately availableRecordkeepingEnsure Blue Books with critical information about each Individual is at their home and up to dateCollaboratively establish Individuals goalsEnsure drills and assessments are completed monthlyWork closely with the Individualized Support Team (IST) in assessing the Individuals risks and assuring a planProcess quality assurance complaint incident and change of status reports and notify the appropriate parties with the reports.Prepare investigate and submit Incident Reports within 24 hoursEnsure that each of the following are reviewed and agreed upon by the IST at each quarterly meeting :The appropriateness of services and alignment with the Individuals support needs to live their best lifeRisk assessments and current risk plansThe appropriateness of ISP goalsProgress towards ISP / PCP goalsThe appropriateness of current medication as well as complianceRecent and upcoming medical appointmentsHealth and safety of the IndividualThe compliance of all filesInternal CollaborationWork closely with LEL leadership to maximize supports provided to Individuals and their caretakersMonitor industry and local trends advising leadership on service changesParticipate in company leadership meetings and eventsProgram Managers have calls / meetings approximately 3 times weekly outside of standard business hours.Meeting with Individuals may require driving up to 4 hoursSuccess IndicatorsMakes connection with every family at least once monthlyVisit Individuals at least once quarterlyCompletion of Incident Reports within 24 hoursPrepare collaborative and thorough materials for quarterly meetingsAdvocates for the needs of IndividualsFriendly supportive rapport with all Individuals families DSPs and members of the support teamFile complianceProgram Manager must have a Bachelors degree in Human Services or related degree per state requirementsFamiliarity with FSW CIH Pathways Health & Wellness Medicaid Waivers.Minimum of two years full-time professional work experience preferred.Satisfies all requirements under applicable law.Experience and skills necessary to perform services listed above.Strong interpersonal and relationship-building skills.Customer service oriented.A positive and pleasant attitude.Ability to work independently and be self-motivated.Exceptional organizational skills and close attention to detail.Strong problem-solving skills.Excellent written and oral communication skills.Strong Microsoft Office experience (Outlook Excel)Dependable vehicle and valid Drivers LicencePhysical Requirements :The employee must :Regularly :SpeakHear (both in person and using a telephone)SitUse hands to manipulate handle or feelReach with hands and armsLift and / or move up to five (5) poundsFrequently :Stand walk stoop or kneelLift and / or move up to ten (10) poundsOccasionally :Operate a non-commercial automobile for distances up to 500 milesClimb and / or straddleLift and / or move up to 20 poundsWhile performing the duties of this job the employee is regularly exposed to an office environment in which the noise level is usually low to moderate.The employee is occasionally exposed to outside weather conditions as well as Individual residences in which the noise levels are usually moderate.LEL Home Services is an Equal Opportunity Employer.We are committed to fostering cultivating and preserving a culture of diversity equality and inclusion.All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other characteristic protected by law.Required Experience :ManagerKey SkillsProject Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,ContractsEmployment Type : Full TimeExperience : yearsVacancy : 1#J-*****-Ljbffr