Customer Operations Specialist

About Electrip"Electrip" is a global partnership in electric vehicle charging (EVC) and energy services areas between Wren House Infrastructure LP (WH), a direct subsidiary of Kuwait Investment Authority, and the leading global energy company Zorlu Energy.As the dynamic player of the ever-evolving mobility system, "Electrip" aims to power up electric vehicle ecosystem and sustainable transportation, making the lives of its users easier with a nature-friendly travel experience and end-to-end solutions it offers.Electrip Italy has been established in Italy in order to pursue its activities and projects covering electrical vehicle charging station sales, installation and operation activities abroad with its subsidiaries.Role DescriptionDue to the constant growth of our customer base, we are looking for a Customer Operations Specialist to join our Customer & Partner Operations team.You will be involved in B2B and B2C omnichannel customer care activities and will be responsible for handling all types of customer inquiries with a proactive and resolutive approach.Multitasking and problem-solving skills are a must, as well as a positive, flexible and out-of-the-box mindset, as you will be involved in multiple different activities and challenges, given the rapid growth of the company.Key ResponsibilitiesManage any type of customer request with a proactive and resolutive approach.Report technical or complex problems to the relevant department and follow up until they are resolved.Manage call centre tickets (second level support).Support the daily activities of the call centre, collaborate in organising training activities or workshops.Take charge of community management activities and management of online reviews (for example: Google reviews or app reviews).Draw up reports and monitor KPIs.Support the implementation of our CRM systems.Manage the shipping of RFID cards and data entry in our CSMS portal.Collaborate in customer-oriented marketing activities (for example: provide support in sending or editing the newsletter).Support the back-office activities of the Customer & Partners Operations team (for example: support the sending of invoices).RequirementsProven experience in customer-related roles (at least 3 years).Bachelor's or Master's degree in Communication / Foreign Languages or similar disciplines.Native Italian speaker.Good knowledge of English (level B2 / C1).Excellent communication skills, both oral and written, with the ability to use different linguistic registers depending on the case, as very different communication channels will be used.Knowledge of Salesforce (or similar CRM systems) and SAP (or similar ERP systems).General knowledge of consumer rights, product warranty terms and related legislation (for example, Consumer Code).Ability to work with extreme precision and punctuality, respecting deadlines.Prone to teamwork and to change, as you will work closely with other departments and you will be expected to manage a variety of different tasks.Nice to havePrevious experience in a fast-paced work environment in the electric mobility, energy, or similar sectors.Familiarity with legal, accounting, finance issues.Previous experience in community or social media management.Ability to use A.I. tools for professional scope.What we offerThe opportunity to learn something new every day in a fast-evolving, international industry.An informal work environment with a supportive, involving and collaborative team.Ready to start your journey with us?Apply now by sending your CV to us to drive the future of smart and sustainable mobility.As a candidate, all communication between you and our company is protected according to GDPR.You can click on the link for details.Our company supports Gender Equality.Our company does not make any discrimination based on reasons such as gender, religion, language, race, ethnicity in all processes starting from recruitment.#J-*****-Ljbffr