Manager It End User Services, Southern Europe

Who are we?At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.We are currently seeking aManager IT End User Services, Southern Europeto join our dynamic team inPiove di Sacco (PD), ItalyManagement of IT site support team as part of EMEA End user services team. Planning and execution of annual IT operational plan and budget. Identifying, developing and implementing cost-effective solutions in line with organizations strategic vision. Participation and leading of local and regional projects focused on implementation of new services and technologies. Providing operational support, technical expertise, training and guidance to End users and IT site support team. Definition and improvement of policies, standards and procedures to achieve optimal End User Services operationsThis role reports to Director of EMEA IT End User Services.What kind of work will you be doing?Management of IT site support team as part of EMEA End user services based on the globally defined Service Level Agreements.Planning and execution of annual IT operational plan and budget.Identifying, developing and implementing cost-effective solutions in line with organizations strategic vision.Participation and leading of local and regional projects focused on implementation of new services and technologies.Providing technical expertise, guidance and training to End users and IT site support team.Definition and improvement of policies, standards and procedures to achieve optimal End User Services operations.Co-operation with other IT departments (Security, Networking, Hosting, Messaging, Identity etc.) ensuring successful and uninterrupted services delivery to end users.Vendor negotiations and contracts management.Providing 2nd and 3rd level of IT site supportDefining requirements, procurement, configuration and maintenance of all IT related hardware and software (end user computers, mobile devices, accessories, networking devices, presentation equipment etc.)Planning and execution of activities related to office startups and relocation projects.Maintaining professional and technical knowledge through corporate training.Responding to local business requirements by proposing and defining solutions in-line with global IT policies.Hardware & Software inventory managementActive Directory & Server administrationDeployment of various global security solutions and initiatives.Supervision and maintenance of secured network rooms.On call for critical on-site events as first responders.What will make you successful?Technical skills: ITIL/ITSM practices, SLA/KPI tracking, Assets lifecycle management, Vendors & Contracts management, Project management basics, Windows end-user environment, Intune, SCCM, AD, Office365Soft skills: Clear written and verbal communication, Stakeholder management, Conflict handling, Decision making, Team leadership and coaching, Change communication, Cross-cultural collaboration, Time and priority managementCore competencies: Problem solving, Analytical thinking, Attention to detail, Initiative and ownership, Risk and impact assessment, Continuous improvement, AccountabilityActive EnglishBonus related certifications & educationsTravel requirements25%IfYOUare the person we are looking for, feel free to apply and let\'s start drafting your future career in a healthy and growing environmentThe successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPALSSafety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIESCustomer FocusOperational ExcellenceHigh-Performance CultureInnovationFinancial StrengthOUR BEHAVIORSOwn ItAct With UrgencyFoster a Customer-First MindsetThink Big and ExecuteLead by ExampleDrive Continuous ImprovementLearn and Seek Out Development#J-*****-Ljbffr