Customer Support Specialist
18 ore fa
Customer Support Specialist – Fedrigoni GroupJoin to apply for the Customer Support Specialist role at Fedrigoni Group.Ready to deliver an outstanding customer experience?At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly.We want to reinvent the boundaries of what our industry can do.We're empowered to make that happen: taking responsibility, ownership, and risks.The journey can be challenging, yet we are supported and empowered to perform.We are trusted to be accountable and responsible for our decisions.Everyone gets to push their potential to the full.Discover Extraordinary Every Day.The role designed for youIn your role as Customer Support Specialist, you will be part of our Customer Care team based in Milan and you will contribute to achieving the company sales target, providing an excellent level of customer service to our current clients in the Italian market.ResponsibilitiesPerform sales orders in our ERP system (SAP), from entry to dispatch.Enter requests for offers for special customized products in our ERP.Manage sample requests in our ERP.Organize shipments to customers, track orders to delivery, address post-sale shipping issues and strive for continuous improvement of OTD (On Time Delivery) metric.Act as the assigned point of reference for your group of Sales Agents, supporting them in managing customer requests.Guarantee a high-level customer experience, understanding and supporting customer needs and requirements.Perform reactive cross-selling activity to the client when requested product is not available.Follow up with clients with missed payments while processing orders.Be in charge of updating client-specific price lists.Attitudes and Skills We're Looking For4+ years of experience in Customer Service or Commercial Back-Office roles, preferably in B2B sector.Resilient, goal-oriented, with strong analytical and problem-solving skills.Reliable, flexible and great with people.Strong customer orientation.Good knowledge of Excel.Good knowledge of SAP.Fluent in Italian and English.Selection ProcessInterviews with the HRBP Sales & Marketing and with Customer Support Team Coordinator.LocationItaly, Milan.Learn more about life at Fedrigoni: /Seniority LevelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesPaper and Forest Product Manufacturing#J-*****-Ljbffr
-
AI-Enhanced Customer Support Specialist
2 settimane fa
Milano, Italia Elty di DaVinci Salute A tempo pienoCustomer Support Specialist - Partita IVA Customer Support Specialist - Partita IVA 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These...
-
Ai-Enhanced Customer Support Specialist
2 settimane fa
Milano, Italia Elty Di Davinci Salute A tempo pienoCustomer Support Specialist - Partita IVACustomer Support Specialist - Partita IVA5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.These tools...
-
Customer Support Specialist
2 ore fa
Milano, Italia R77 Elitetalent A tempo pienoAbout the CompanyThe client is a global service provider supporting leading organisations in technology modernisation experience transformation and complex problem-solving.The RoleThe Customer Support Specialist (Italian-speaking) will deliver professional support to customers across multiple channels.The role demands clear confident and professional...
-
Customer service specialist
2 settimane fa
Milano, Italia Customer Services & Call Center A tempo pienoWe are looking for a Customer Service professional to ensure effective logistic and administrative management of the customers/region under his/her responsibility, providing them the level of service agreed. Act as the customer’s Single Point of Contact for every non-commercial issue. Responsibilities Manage sales orders from their reception until the...
-
Customer Service Specialist
1 settimana fa
Milano, Italia Customer Services & Call Center A tempo pienoWe are looking for a Customer Service professional to ensure effective logistic and administrative management of the customers/region under his/her responsibility, providing them the level of service agreed.Act as the customer's Single Point of Contact for every non-commercial issue.ResponsibilitiesManage sales orders from their reception until the product...
-
Customer Support Specialist
3 giorni fa
Milano, Italia Fedrigoni Group A tempo pienoReady to deliver an outstanding customer experience?At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do.We're empowered to make that happen....
-
Customer Support Specialist
3 giorni fa
Milano, Italia Fedrigoni Group A tempo pienoReady to deliver an outstanding customer experience?At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly.We want to reinvent the boundaries of what our Industry can do.We're empowered to make that...
-
Italian Customer Support Specialist – Lisbon
2 settimane fa
Milano, Italia Fh Collective Academy A tempo pienoA global leader in home appliances is seeking a Customer Support Specialist for the Italian market in Lisbon.The role involves assisting customers with product use and troubleshooting while collaboring with internal teams.The ideal candidate is fluent in Italian and has a passion for customer service.This position offers a competitive salary, relocation...
-
Italian Customer Support Specialist – Lisbon
2 settimane fa
Milano, Italia FH Collective Academy A tempo pienoA global leader in home appliances is seeking a Customer Support Specialist for the Italian market in Lisbon. The role involves assisting customers with product use and troubleshooting while collaboring with internal teams. The ideal candidate is fluent in Italian and has a passion for customer service. This position offers a competitive salary, relocation...
-
Customer Support Specialist
2 settimane fa
Milano, Italia Whatjobs A tempo pienoOur mission is to redefine the way companies manage their finances, by delivering a seamless, intuitive and collaborative, end-to-end financial management experience.We are the forefront of financial innovation and fight so that Italian business can thrive.Funded by fintech experts in the Italian and European landscape and backed by the most innovative...
