Hospitality & Wellness Director

1 settimana fa

Lazio, Italia Mangia'S A tempo pieno

HR Referent at Mangia's Brucoli Sicily Autograph Collection by Marriott InternationalMangia's Resorts, a distinguished hospitality brand of Aeroviaggi S.P.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment.With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia's offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle.Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.Life Resort Manager:The Resort Life Manager leads the overall guest experience, blending hospitality, wellness, and lifestyle in line with brand standards.They coordinate cross-functional teams to deliver memorable, tailored stays.Key Responsibilities:Oversee the full guest experience, integrating hospitality, wellness, activities, and lifestyle servicesCoordinate departments (front office, spa, F&B, outdoor activities, guest relations) to ensure consistency and excellenceDesign tailored experiential programs aligned with brand identity and guest expectationsMonitor guest satisfaction and implement improvements based on feedback and KPIsCollaborate with the marketing team to promote events, packages, and lifestyle initiativesTrain and motivate staff to deliver empathetic, proactive, and memorable serviceRequirements:Proven managerial experience in luxury resorts, boutique hotels, or wellness propertiesStrong guest-centric approach, personalization skills, and attention to detailCross-functional expertise in hospitality, wellness, events, and communicationEmpathetic leadership and ability to inspire multidisciplinary teamsExcellent command of English and preferably a second languageWhat we offer:Type of contract seasonalMeals providedCareer growth opportunities within the companyDynamic and collaborative work environmentOngoing training and access to professional development coursesSeniority level: AssociateEmployment type: Full-timeJob function: Customer ServiceIndustries: Hospitality#J-*****-Ljbffr

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