Guest Relations Agent

2 settimane fa

Lazio, Italia Masseria Torre Maizza, Rocco Forte Hotels A tempo pieno

GUEST RELATIONS AGENTMain Purpose:The Guest Relations Agent is at Guests' disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay.Reports to: Guest Relations Manager.Main duties & responsibilities:Create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to the company policies, procedures and standards;Address complaints (escalating to the Guest Relations Manager when needed) and go the extra mile to make sure our Guests are satisfied;Responsible for a warm reception to our guests while ensuring they are satisfied, assisted and guided throughout their stay;Ensure daily presence in the outlets, to ensure guest satisfaction & feedback on stay;Assistance to Front Office for Check-in procedures when required;Maintain the Guest database for future bookings, considering the preferences and updates guest profiles accordingly;Assist (together with the Guest Relations Manager) travel agents in the absence of the Sales Team representative;Ensure consistent communication between department managers, following up on guest requests and complaints;Promote the hotel outlets and activities.We offer:Temporary contract (maternity cover) according to C.C.N.L. Settore Turismo.Learning & development activities and career opportunities.Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months.You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".Staff celebrations.Competencies required:Collaboration: Be able and willing to work as a team within the department and with other departments.Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.Personal development: Be open to and accept constructive feedback and use it to improve.Ongoing dialogue with Head of Department on own performance objectives.Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way.Perform his/her tasks with integrity.Technical Skills: Demonstrate technical competence and knowledge related to the role.Other requirements:Professional experience, preferably at international level, in the same role;Advanced level of English knowledge.A third language is preferred;Knowledge of hotel management software (e.g. Opera);Knowledge of the Microsoft Office package (Word, Excel, PowerPoint);Strong passion for hospitality and attention to details.Workplace: Hotel de la Ville, Via Sistina 69, *****, Rome.Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards ******).Contratto di lavoro: Tempo pieno, Tempo determinatoRetribuzione: €752,91 - €*****,63 al meseBenefit:Mensa aziendale

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