Delivery Station Customer Service Associate, Delivery Station Liaison

Delivery Station Customer Service Associate, Delivery Station LiaisonAmazon????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Amazon?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????[???] ?????????????????At Amazon, our mission is to be Earth's most customer-centric company.To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.We're making history and the good news is that we've only just begun.At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages.The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.[Location] Amagasaki, Hyogo, Delivery StationKey Job Responsibilities- Communicating with customers directly in person, in addition to communicating via phone and email- Empathizing with and prioritizing customer needs- Upholding company values and respecting every customer- Resolving issues and setting appropriate expectations with customers- Clearly understanding and responding appropriately to the issues that customers present- Consistently composing grammatically correct, concise, and accurate written responses to customer issues- Approaching problems logically and with good judgment to ensure the appropriate customer outcome- Making quick and effective decisions on behalf of the customer- Working in a full-time shift schedule (9:00 am to 9:00 pm, 8 hour/day, 40 hour/week)- Carrying, lifting, pushing, and pulling up to 49 pounds (22.2 kg)- Working in an environment where the noise level varies and can be loud (hearing protection will be provided)- Working in an environment where the temperature may vary due to outside weather conditions and is not controlledDay in the LifeYou'll be assigned to one of Amazon's last-mile delivery warehouses (Delivery Station).When an order is dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance.If a customer needs to reschedule a delivery, you'll inform our delivery partners.If you notice a delivery issue, you'll resolve it immediately so that our customers get a great experience every time without having to contact Amazon.About the TeamThe Customer Service team is a critical part of Amazon's mission to serve customers.You'll develop logistical and customer expertise that sets Amazon apart, connecting with customers every day.Our inclusive team empowers and looks after our people, so they have the time and energy to focus on customers' happiness.We support self-service channels to offer expert insights into customers' most complex issues and continually seek ways to improve Amazon's customer service.Basic Qualifications- 4-year college degree or equivalent work experience- Proficiency in verbal and written communication skills for Japanese and English language required for the position- Experience in understanding performance metrics and developing them to measure progress against key performance indicators- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brandPreferred Qualifications- 4??????????????????- ??????????????????????????????- ??????????????????????????????????(KPI)???????- ?????????????????????·???????????????????Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr