Delivery Practice Manager

Job OverviewAmazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Associate to Consultant (A2C) ProServe Shared Delivery Team (SDT) to help us grow our early-in-career talent.In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects.Leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions.You'll routinely engage with Director, C-level executives, and governing boards, while being responsible for opportunity capture and driving engagement delivery.You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets.You are primarily focused directly or through your teams on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's.Your experience leading teams within the technology sector will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes.Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance.DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations.They will hold the Practice total utilization goal and be responsible for optimizing team performance.The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud.We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives.Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption.We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.In this role, you will be a part of leading and building our complex and ambitious "Associate to Consultant" (A2C) SDT, as well as elevating the technical execution and delivery of your team of early-in-career Associate Consultants.Our A2C team hires early-in-career technologists, including recent graduates, and providing training, coaching, and mentoring to develop them into productive, customer-facing technical consultants.Associate Consultants in the practice may include specialists in Infrastructure, Application Development, DevOps, Data, and Security.You will manage approximately ***** Associate Consultants.It is expected to work from an AWS (or customer sites) at least 5+ days in a week.This is not a remote position.You are expected to be in the office or with customers as needed.Key Job ResponsibilitiesBuilding and managing a high-performing team of Delivery ConsultantsCollaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new featuresDeveloping and overseeing the implementation of innovative, forward-looking IT strategies for customersManaging practice P&L, ensuring on-time and within-budget delivery of customer engagementsDriving business development initiatives and exceeding customer satisfaction targetsWork with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early-in-career program deliveryDrive technical and soft skill training to focus and accelerate consultant developmentPartner with Business Unit stakeholder to identify engagement staffing opportunities for your team and drive high team utilizationAbout the TeamAWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments.Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services.Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center.You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.Basic Qualifications8+ years in IT and/or Management Consulting, with at least 3 years in a people leadership roleExperience managing IT transformation projectsExperience recruiting, onboarding, training, mentoring, and/or staffing consultants or other customer-facing professionalsNative level of Japanese fluency and business level of EnglishPreferred QualificationsAdvanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferredStrong project management and resource management capabilitiesFinancial acumen with P&L management experienceAbility to navigate complex stakeholder relationships and drive changeSales and negotiation skills for opportunity capture and proposal developmentInclusive CultureOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Posted: November 11, **** (Updated about 10 hours ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr