Italian Speaking Customer Service For Food Delivery Platform
2 ore fa
OverviewMercier Consultancy MD is pleased to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Food Delivery Platform, with the chance to work in beautiful Greece.This position is perfect for individuals who have a passion for food and exceptional customer service skills.As a member of our customer service team, you will assist Italian-speaking customers in navigating their orders and inquiries seamlessly.ResponsibilitiesManage customer inquiries regarding food orders, delivery schedules, and service-related questions via phone, email, and chat in ItalianProvide detailed information about menu items, promotions, and delivery optionsAssist customers in troubleshooting issues with their orders and ensure prompt resolutionsResolve complaints in a professional and courteous manner, aiming to enhance customer satisfactionDocument all customer interactions accurately in the CRM system for effective follow-upCollaborate with delivery personnel and kitchen staff to ensure seamless service deliveryStay informed about food and beverage trends to better assist customers and offer suggestionsQualificationsFluency in Italian (both written and spoken) is essential; knowledge of English is a plusPrevious experience in customer service, ideally within the food or hospitality industryExceptional communication skills and a friendly, customer-oriented attitudeStrong problem-solving abilities and the capability to handle high-pressure situationsAbility to multitask and effectively manage multiple inquiries in a fast-paced environmentFamiliarity with CRM software and general office applications is desirableWillingness to work flexible hours, including evenings and weekends, as requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..#J-*****-Ljbffr
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