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Sales & Service Specialist - Boutique Padova

5 ore fa


Lazio, Italia Hermès A tempo pieno

The Sales & Service Specialist is the main contact between customers and the store, managing the after-sales service, assisting clients with queries, reservations, and complaints in accordance with the excellence of Hermès, developing and delivering the most memorable journey for clients, embodying the brand values to provide heartfelt and bespoke attention to customers.ResponsibilitiesBe the contact for clients and manage the after-sales serviceEfficient communication and problem solving to help finalize and find a solution to client issuesHandle all relevant customer services: managing complaints, appointment requests, special and personalized orders, reservations and wishes, remote sales, etc.Evaluate customer requests received and proactively suggest alternative solutions when appropriateControl the logistic process of the productBe aware of company procedures and systems and ensure complianceBe in partnership with the sales team to optimize and simplify back-office procedures for customer requestsSupport CRM activities and the correct updating of customer information.Profile / QualificationsBachelor's degree, but not mandatory, preferably with a fashion / linguistic focusFluency in Italian and English.A third language will be considered an advantageProfessional background: experience in an operations and / or customer service position, preferably in a retail boutiqueProficient with Excel / IT toolsProfessionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.Hermès engages positive and passionate people who own the following requirements :Excellent interpersonal and communication skills, with a customer service orientationTeam player mentality to build meaningful relationships and ability to work autonomouslyAvailability, flexibility and dynamism to function in a high-pace environmentDetermined to be part of a people-centric retail project, which requires vocation for human values, passion and a strong aesthetic sense.In Hermès, diversity of experience and perspectives create a better work environment.We value, ensure and believe in gender equality, welcoming individuals of all backgrounds.Join the human adventure of Hermès#J-*****-Ljbffr