Account Executive

OverviewBooking.com is seeking a full time Account Executive for our Milan office on a one year contract (extension is possible).This role is hybrid, with 40% of time spent in our Milan office.Role DescriptionAs an Account Executive your main task will be to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of visitors on the Booking.com website.You will also build the accommodations webpages and train the new accommodations on how to use Booking.com's extranet and how to use the systems that can improve their availability and supply.Key Job Responsibilities and DutiesPro-active communication with partners in your region by telephone to assist with the development of Booking.com's business;Leading a portfolio of partners where you are their primary point of contact, answering questions, and following up when needed;Help identifying new potential partner leads and pass these leads on for further follow up;Maintaining a stable relationship with our partners (i.e. frequent performance calls and contact to ensure they offer Booking.com's customers the best availability and competitive pricing);Become an expert in Booking.com's products so the benefits and usage of our platform can be explained in detail to our partners;Finding opportunities for partners that will help improve Booking.com's business by using its segmentation to prioritize;Receiving Customer Service issues related to the managed portfolio and solving these in the most efficient manner for the business, partner, and customer;Supporting the organization of events, such as workshops and webinars for partners, including attending and participating in partner events;Dealing with inbound calls and written requests from accommodation partners;Showcasing team spirit for team / office related projects & adhoc tasks based on company priorities and business needs.Qualifications & SkillsExcellent face-to-face and telephone communication skills;Proficient English & Italian speaker and writer;Affinity/experience within e-travel and/or hotel/travel industry is a plus;Pro-active, sense of responsibility and can work independently;Great teammate, motivated and enjoys to work in e-travel and hospitality;Currently authorized to work in ItalyBenefits & PerksBooking.com's Total Rewards Philosophy is not only about compensation but also about benefits.We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leaveHybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)Industry leading product discounts - up to **** per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet creditInclusion at Booking.comInclusion has been a core part of our company culture since day one.This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.Application Process:This section should provide:Let's go places together: How we HireThis role does not come with relocation assistance.Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.Please note:Our Recruitment team are based across different locations in EMEA - please ensure you submit your resume written in English.Pre-Employment ScreeningIf your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law.Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.#J-*****-Ljbffr