Client Onboarding

Who We AreSpoki is the conversational marketing platform that enables businesses to communicate with their customers through WhatsApp, Voice, and SMS.We help over 1,800 companies turn conversations into conversions, with open and engagement rates that far exceed traditional channels.Were growing fast and looking for anClient Onboarding & Training Managerto become the go-to person for our new customers, guiding them from day one to full platform adoption.Why Join UsAt Spoki, we believe our customers success is our success.As an Onboarding Manager, youll be the person who turns a signed contract into a valuable partnership.Every customer you activate, train, and guide toward full adoption is a tangible win.If youre passionate about helping businesses grow, if you love seeing the results of your work, and if you want to be part of an expanding Italian SaaS company,Spoki is the right place for you.The RoleAs an Client Onboarding & Training Manager, youll be responsible for the initial success of new Spoki customers.Your main goal is to ensure that every customer activates the service correctly, understands the platforms potential, and starts using it daily to achieve their business goals.Youll be the face of Spoki during the crucial first months of the customer relationship: from technical setup to training, from the first message sent to full adoption.Your success will be measured by your ability to turn new customers into active, satisfied users.What Youll DoActivation & SetupGuide new customers through the service activation process, ensuring they complete all necessary stepsSupport initial platform configuration based on each customers specific needsRemove any technical or operational blockers that slow down the onboardingTraining & AdoptionDeliver personalized training sessions to help customers discover platform featuresIdentify the most relevant use cases for each customer and propose practical solutionsCreate tailored onboarding paths based on industry, goals, and digital maturity levelFollow-up & Lock-inMaintain regular, structured contact with customers throughout the onboarding periodMonitor usage levels and proactively intervene if engagement dropsRecommend strategies and best practices to maximize the value customers get from the platformEnsure customers integrate Spoki into their daily operationsInternal CollaborationWork closely with Sales, Customer Success, and Support teams to ensure a smooth handoverShare feedback and insights to continuously improve the onboarding processContribute to the creation of training materials and self-service resourcesYour GoalsYoull be measured on clear, results-oriented KPIs:Activation Rate: percentage of customers who complete service activation within the expected timeframeCSAT (Customer Satisfaction): customer satisfaction level during the onboarding phaseConsumption: platform usage volume (messages sent, conversations activated) by customers in onboardingWhat Were Looking ForAt least 2-3 years of experience in onboarding, customer success, or account management roles, preferably in B2B SaaSExcellent communication and interpersonal skills: you can explain complex concepts in simple termsCustomer-centric mindset with the ability to build trusted relationshipsProactive attitude: you dont wait for problems to arise, you anticipate themAbility to manage multiple customers simultaneously while maintaining high qualityFamiliarity with CRM tools and customer success platforms (HubSpot is a plus)Fluent in Italian and English speaking (B2-C1)Interest in digital marketing and marketing automationWhat We OfferSalary Range: *************** eurLocation: San Vito dei Normanni (BR), ItalyYoung, dynamic, and results-driven teamOngoing training on product, industry, and soft skillsWork with an international, passionate, supportive, and talented team dedicated to excellence.The latest Apple MacBook and all necessary tools.Career Levels: continuous growth with clear key points to help you design your personal and professional development in the direction you desireFixed-term contract with potential for long-term opportunities, full-time contract.Regular team-building events and celebrations.Access to cutting-edge technologies and resources to stay at the forefront of engineering and innovation.