Travel Designer

About the CompanyWe're a small, experienced team designing thoughtful, high-quality travel experiences for private clients.We work in a high-trust, collaborative way, giving people space to take ownership while always being available for guidance when needed.If you enjoy responsibility, asking good questions, acting with urgency, and learning through real experience — and you're looking to build a long-term career in travel — you'll feel at home here.About the RoleWe're looking for a smart, self-motivated, and exceptionally detail-oriented Travel Design & Bookings Assistant(Apprendistato contract)to join our fully remote team.You'll primarily work on bespoke Italy itineraries for private clients, while also supporting projects in the UK & Ireland, Spain & Portugal, France, and Greece at various stages.This role spans Travel Design and Bookings & Operations (you'll focus on one at a time depending on seasonality).A strong sense of urgency and responsiveness is essential in both parts of the role, particularly when communicating with clients and suppliers.ResponsibilitiesTravel Design (Italy-Focused)Design accurate, thoughtful, and highly curated Italy-based itinerariesCommunicate directly with clients via email and phone, responding promptly and proactivelyShow a natural flair for understanding clients, with innate curiosity to ask the right questions and uncover what truly matters to themTailor experiences to client interests, pace, and travel styleTreat clients with genuine care — as you would friends or family — while maintaining professionalismParticipate actively in the sales process and work towards targetsBookings & OperationsManage client relationships from booking confirmation to departureMaintain a strong sense of urgency when responding to clients, suppliers, and time-sensitive situationsBook and reconfirm hotels, transfers, guides, tickets, and activitiesLiaise with suppliers and manage relationshipsHandle emergencies and last-minute changes calmly and efficientlyPerform meticulous itinerary checks (timings, meeting points, contacts)Follow up on supplier invoices and liaise with accountsQualificationsC1 English (written & spoken)C1/C2 Italian (written & spoken)Required SkillsSmart, quick-thinking, and adaptableHighly self-motivated — you take ownership naturallyExceptionally detail-oriented, with zero tolerance for errorsSolution-oriented: you take initiative to assess situations, explore options, and implement solutions independently, escalating to your manager only when necessaryA strong communicator, able to express ideas clearly and confidently in both writing and conversationResponsive and reliable, with a natural sense of urgency when dealing with clientsComfortable picking up the phone and speaking with clients and suppliersNaturally curious, with a strong instinct for understanding peopleClient-focused, with a genuine desire to look after people properlyCalm under pressure and able to prioritise effectivelyA team player who also works just as well independentlyTourism studies completedPreferred SkillsComfortable learning new systems: Google Workspace, Zendesk, Airtable, and itinerary development softwarePay range and compensation packageFully remote positionCompany laptop, mobile phone, and SIMBuoni pastoSupportive, high-trust working environmentAnnual team retreatsInternational clients and suppliersContract: Apprendistato professionalizzante CCNL Turismo (3 years)Under 30, or 30+ and receiving NASPIEqual Opportunity StatementWe are committed to diversity and inclusivity.How to ApplyPlease send:Your CVA cover letter explaining why you'd be a great fit for this role and our companyApplications in English only.