Account Manager Emea

Who we are: At Caracol, we're not just changing the game: we're redefining the rules of the manufacturing world and expanding the boundaries of what's possible.Since our foundation in Milan, Italy, in ****, we've been on a mission to revolutionize Large Format Additive Manufacturing (LFAM).By pioneering cutting-edge technology, we tackle the most complex challenges across aerospace, marine, energy, design, and architecture industries.Our solutions combine advanced robotics, patented extrusion systems and our proprietary Eidos Manufacturing software, enabling high-performance, large-scale production with unmatched efficiency and sustainability.Central to our innovation are our flagship platforms: Heron AM, for 3D printing of large-scale composite parts and Vipra AM, to produce large-scale metal components.With Europe's largest LFAM production center, a facility in Austin, TX, and an office in Dubai, Caracol operates on a truly global scale where innovation, collaboration, and passion drive everything we do.Join Caracol and be part of a diverse, talented team pushing the boundaries of additive manufacturing and shaping a more sustainable futureBUILD BEYOND POSSIBLE, WITH ADDITIVE MANUFACTURINGWho we are looking for:As an Account Manager EMEA & APAC, you will play a central role in scaling Caracol's business by managing and growing relationships with existing customers and partners across different markets.You will focus on strengthening long-term partnerships, identifying opportunities for expansion, and ensuring client satisfaction through continuous collaboration and solution development.Few examples of responsibilities:- Manage and nurture relationships with existing clients and partners, acting as their main point of contact for all business and operational needs.- Identify opportunities to expand the scope of collaboration, upselling and cross-selling Caracol's solutions.- Ensure a high level of customer satisfaction by proactively managing expectations, feedback, and ongoing projects.- Work closely with internal teams to deliver tailored solutions and guarantee smooth project execution.- Analyze customer performance and market data to identify trends, risks, and growth opportunities.- Participate in industry events and client meetings to strengthen relationships and reinforce Caracol's position as a trusted partner.Ideal Background:- Degree in Business, Engineering, Industrial Management, or a related field.- 3–5 years of experience in Account Management, Sales, or Customer Success within advanced manufacturing, industrial technology, or related B2B sectors.- Proven experience in managing and expanding key accounts in international contexts.- Solid business acumen (knowledge) and industry knowledge in key sectors such as transportation, aerospace, automotive or tooling.- Excellent relationship-building and communication skills, with a proactive and solution-oriented approach.- Ability to combine strategic thinking with hands-on execution and a strong customer focus.- Languages: English and French are a mustWhat we offer:- Competitive compensation package.- The opportunity to shape Caracol's expansion and impact across European markets.- A dynamic, international, and innovation-driven environment.- Career growth and professional development opportunities.- The chance to work alongside passionate teams redefining the future of manufacturing.Caracol is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environment for all employees.Join us in shaping the future of Additive ManufacturingApply today and be part of our success story.