Customer Service Advisor

9 ore fa


Lazio, Italia Talk Staff Group Ltd A tempo pieno

We are currently looking to recruit a Customer Service Advisor for our fast-growing manufacturing client, who offer sustainability and opportunities to develop within the company.A high valued, forward-thinking company that are committed to creating a positive and rewarding career opportunity.The main purpose of the role is to provide technical support duties and be the first point of contact for responding to any breakdowns and emergency calls from engineers and end users.ResponsibilitiesCoordinating all incoming queries and service repairsHandling incoming calls and emails and liaising with customers in a timely and professional mannerUnderstand the customer requirements and show a good technical aptitude combined with the ability to give advice by telephoneInterpret and explain technical information and instructionsHandle day-to-day administration duties for the service and management teamUnderstand the customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacyQualifications & SkillsProven experience providing excellent customer service and administration, ideally within the manufacturing sectorHave a good understanding of technical information and the ability to retain informationProven experience of being able to resolve issuesCompetent with the use of MS Office applicationsHold excellent communication skills and strong attention to detailHave the ability to work under pressure whilst prioritising workloadsSalary & Working Hours£26,786 plus bonus per annumMonday to Friday working shifts between 8am and 6pm and Saturdays rota 9am – 12pmBenefitsFantastic benefits package including 25 days holidays plus bank holidaysAmazing pension schemeDevelopment opportunitiesSubsidised private healthcareTalk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.Talk Staff Recruitment act as an employment agency in relation to this vacancy.See our website for more details and jobs available -#J-*****-Ljbffr


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