Guest Experience Agent
1 settimana fa
Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.As a Guest Experience Agent you will be responsible for guests' pre-arrival communications and experiences once at the hotel, ensuring the highest level of personalization and service excellenceMain Duties and responsibilitiesWelcome guests in a friendly, prompt and professional manner;Register guests, issue room keys and provide information on hotel services and room location;Create memorable experiences for our guests through care and empathy;Make appropriate service recovery gestures in order to ensure total guest satisfaction;Display the highest level of knowledge and care in all interactions and correspondence with guests, from pre-arrival communications to guests' departureNurture the relationship with all guests showing an authentic interest in preferences to ensure a genuine and personalized approach to suggestions and enquiresAddress special guest preferences recorded in guest history profiles;Ensure that allguests' requests and queries are answered as soon as possible, being familiar at all time;Monitor serviceexpectations and managing complaints at a first levelMaintain an efficient dialogue and collaboration with all relevant departments to ensure the highest level of serviceOrganize and communicate informations for the daily meeting for other departmentsQualificationsProficiency in English, Italian and an additional languageProficiency with computersAbility in multitasking, problem solving and time-managementAttention to detailExcellent guest service attitudeTeamwork skills and attitudePrevious experience in guest experience in five-star hotels and knowledge of the Opera system are a plusHyatt offers a great range of benefits, including:12 free nights per year of service across Hyatt Hotels worldwideEmployee and Friends & Family rates across Hyatt Hotels worldwideDry cleaning of business clothesComplimentary meals on dutyContinuous Learning & Development opportunitiesStaff celebrationsPlan WelfareSettling the costs of urban public transport - ATM Milano
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Guest Experience Agent
3 settimane fa
Milano, Italia Altro A tempo pienoA global hospitality company in Milan is seeking a Front Office Agent to provide exceptional reception services for guests. Responsibilities include managing check-in and check-out processes, providing customer service, and handling guest queries efficiently. Candidates should have experience in a customer-focused environment and be proficient in Italian and...
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Guest Experience Agent
3 settimane fa
Milano, Italia Hosco A tempo pienoA global hospitality company in Milan is seeking a Front Office Agent to provide exceptional reception services for guests. Responsibilities include managing check-in and check-out processes, providing customer service, and handling guest queries efficiently. Candidates should have experience in a customer-focused environment and be proficient in Italian and...
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Guest Experience Agent
1 ora fa
Milano, Italia Russotti Gestioni Hotels S.p.A. A tempo pienoIl Milan Marriott Hotel è alla ricerca di un **Guest Experience Agent**,**ruolo chiave all'interno dei nostri hotel. È la prima impressione che un ospite avrà all'arrivo in struttura; pertanto, l’obiettivo è fornire all’ospite un'accoglienza calda, amichevole e disponibile. Il servizio che l’ospite riceverà dal momento in cui arriverà in...
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Guest Experience Agent
3 giorni fa
Milano, Italia Mangia's A tempo pienoMangia’s Resorts, prestigioso marchio dell’ospitalità di Aeroviaggi S.p.A., incarna l’essenza della Vacanza Italiana Autentica nel segmento upper-upscale. Con 17 strutture di proprietà distribuite tra Sicilia e Sardegna—tra cui 2 city hotel, 10 resort quattro e cinque stelle e 5 club—Mangia’s offre soggiorni immersivi e memorabili, celebrando...
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Milano, Italia Marriott International, Inc A tempo pieno**N. Posizione** 24154427 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management Part of the Luxury Group of Marriott International, Casa Brera is currently...
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Guest Experience Agent
1 ora fa
Milano, Italia Marriott International, Inc A tempo pieno**N. Posizione** 24154423 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management Part of the Luxury Group of Marriott International, Casa Brera is currently...
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Front Desk Guest Experience Specialist
2 settimane fa
Milano, Italia STARHOTELS A tempo pienoA prominent Italian hotel company is seeking a Guest Service Agent for their Hotel Ritz in Milan. The role involves being the first point of contact for guests and creating memorable experiences during their arrival, stay, and departure. Candidates should have strong communication skills and some customer service experience. This is a vital role in...
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Guest Experience Specialist
4 settimane fa
Milano, Italia Sunset Hospitality Group A tempo pienoSunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all...
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Milano, Italia Marriott International, Inc A tempo pieno**Job Number** 24154427 **Job Category** Rooms & Guest Services Operations **Location** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting Guest experience...
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Guest Experience Expert
3 settimane fa
Milano, Italia Jobbit A tempo pienoA luxury hotel chain in Milan is seeking a Guest Experience Expert / Front Desk Agent to provide exceptional service to guests. In this full-time role, you’ll handle guest check-ins, manage complaints, and ensure a memorable stay. Ideal candidates will possess excellent communication skills and a warm demeanor. This position offers opportunities for growth...
