Front Office Agent

"The world is yours with Meliá"Discover a path without limits at Meliá, where growth and development opportunities are endless.Embark on a journey that will take you to work in several countries and become part of our extended global family.Discover some of the benefits we offer:My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.We are looking for Front Office Agent - Tenuta di Artimino Melia CollectionSeasonal Job - March to OctoberStaff House AvailableJob SummaryTo manage properly all the activities related to Front Office DepartmentWhat will I be doing?Check-in and check-out hotel guests in a timely and professional manner.Process all payments according to established procedures.Welcome guests in a friendly, prompt, and professional mannerRegister guests, issue room keys and provide information on hotel services and room locationUp-sell rooms when possible, to maximize hotel revenueAccurately process all cash and credit card transactions in accordance with established proceduresCommunicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.Respond appropriately to guest complaints.Make appropriate service recovery gestures in order to ensure total guest satisfaction.Perform other duties as assigned.Collaborate on Guest Experience tasks.What are we looking for?Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.Must be fluent in English; other languages are preferred.1-year experience in a fast environment in the same or similar position in a hotel/resort.Passionate for Hospitality and with a strong attitude to interpersonal relationships.Knowledge of Opera Cloud would be a plus.Join usYour benefits:Excellent discounts through our global program My Melia Reward for you, your family, and your friends.Many development and advancement opportunities as part of our global Melia Hotels International family.Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growthA variety of social events and activities focused on diversity and inclusion, creating opportunities to celebrate, as "We\'re Social" is one of our values.Restaurant Tickets - Meal Vouchers.At Meliá we are all VIPAt Meliá Hotels International, we are committed toequal opportunities between women and menin the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.If you want to be "Very Inspiring People", follow us on:INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR#J-*****-Ljbffr