Law School Assistant Technology Specialist...

Job Title: ASSIS TECH SPECIALIST - LAW SCHOOL Position Number ******* • Work Modality: Fully In-Person • Job Category: University Staff • Job Type: Full-Time • FLSA Status: Exempt • Campus: Chicago-Water Tower • Department: LAW LIBRARY • Location Code: LAW LIBRARY COMPUTER CENTER ******D) • Is this split and/or fully grant funded?NoSummaryLaw School Computing Services (LSCS) delivers efficient and effective technical support services to Law School students, staff, and faculty across all programs.LSCS partners with Law School leadership to establish the strategic vision and priorities related to instructional and classroom technology, collaborating with University Information Technology Services to advocate for technology needs and promote best practices.The role requires adaptability, responsiveness to changing priorities, and availability during evenings or weekends to support special events, Weekend JD sessions, and final exams.Essential Duties and Responsibilities- Provide classroom technology and media support:- Maintenance, updates, and troubleshooting of classroom technology systems- Serve as the LSCS primary in-person point-of-contact for the Weekend JD Program- Advise faculty and staff on technology requirements and limitations- Prepare rooms with proper equipment for events- Troubleshoot issues for online course/conference moderators and attendees- Provide first-level technical computing support:- Initial intake of new LSCS service requests and manage them through the tracking system to completion- Configure, maintain, and troubleshoot Windows and Mac hardware and software; deploy new hardware; maintain an inventory database; install software releases, upgrades, and patches- Provide training and create documentation for faculty, staff, and students- Support Law School Exams: Assist with pre-exam setup, communication, and on-site support during exam periods, including irregular and weekend hours.- Participate in technology projects: Respond to changing priorities, alternate between desktop and instructional support, troubleshoot and resolve service requests, and proactively seek clarification.- Maintain security protocols: Ensure compliance with relevant standards for Law School systems.- Communicate and collaborate: Work proactively with team members to deliver consistent, high-quality support.- Provide additional support: Assist with various IT projects and contribute to operational improvements.Minimum Education and Experience- Bachelor's degree in a related area or equivalent experience- Minimum 2 years of technical experience or related field- Project management experience- Experience providing technical trainingPreferred Qualifications- Excellent verbal and written communication skills- Strong problem-solving abilities- Positive attitude and strong teamwork skills- Self-starter capable of independent and team work- Commitment to continuous skill improvement and learning- Customer service experience and empathy- Willingness to take initiative on projects and issues- Knowledge of Microsoft Exchange or similar e-mail systems- Experience configuring, maintaining, and troubleshooting Windows ***** and macOS hardware/software, Active Directory, and classroom/AV technology- Understanding of network technologies, Microsoft SCCM, scripting languages, security networks, databases, telecommunications- Project management experience (again)Computer Skills- Proficient in Windows ***** and macOS- Advanced Microsoft Office Suite skills- Microsoft Exchange or similar e-mail systems- Experience with Windows ***** and macOS troubleshoot and Active Directory- Understanding of network technologies- Experience with Microsoft SCCM- Ability to learn at least two scripting languagesWorking ConditionsRepetitive motions; irregular hours; availability for weekend and evening events.SalaryPosition maximum: $55,000 annually • Position minimum: $50,000 annuallyAdditional InformationAs a Jesuit, Catholic institution of higher education, Loyola University Chicago seeks candidates who will contribute to its strategic plan and deliver a transformative education.For more about our mission, visit / and .Loyola University Chicago complies with all applicable federal, state, and local civil rights laws.Please see the University's Nondiscrimination Policy.Supplemental Questions- * Do you have a bachelor's degree in a related field or equivalent experience and at least 2 years of technical or related experience?- Yes- No- * Why do you want to work for Loyola University Chicago?(Open-ended question)- * How did you hear about this employment opportunity?- Public Job Posting- Internal Job Posting- Agency Referral- Advertisement/Publication- Personal Referral- Website- Other- * How do your personal values align with Loyola University Chicago's mission and values?(Open-ended question)Applicant Documents- Resume- Cover Letter / Letter of ApplicationOptional Documents: Personal Statement, Reference Letters, etc.Loyola University Chicago | Phone: ****************** W Sheridan Rd | Chicago, IL *****© **** Loyola University Chicago | University Policies#J-*****-Ljbffr