Client Insights Specialist

The CompanyKIKO MILANO was founded in **** in Milan and since then has revolutionized how cosmetics are sold globally.We thrive to offer an incredible variety of products, textures & colours, a multi-sensorial experience in innovative technology yet always at an affordable price.Based in Italy, and truthful to its DNA, KIKO MILANO takes advantage of combining trustworthy quality, creativity and stunning aestheticsYour role at KIKO MILANOWe are looking for aClient Insights Specialistto join KIKO MILANO's Global CRM Team, within theCustomer Data & Insightsarea, reporting to the Client Insights Senior Specialist.Such talent will play a pivotal role inunderstanding, segmenting, and activating our global customer base, supporting KIKO's mission to deliver personalized, data-driven experiences at scale.With millions of active clients across all channels and geographies, your work will help translate complex data intostrategic insightsthat drive loyalty, engagement, and long-term growth.In particular, you will:Own and evolve the global customer insights framework, transforming data into actionable recommendations that influence CRM, retail, and marketing strategies.Lead theRFM and segmentation models, analyzing customer behavior across lifecycle stages, channels, and markets.Partner with local CRM teams todevelop advanced analyses, identifying opportunities to increase customer value, frequency, and retention.Build and maintainautomated dashboardsandKPI reporting systemsin collaboration with IT and BI teams.Translate insights intoclear narratives for top management, influencing global business decisions.Support the evolution ofCRM and loyalty programsthrough quantitative evaluation of campaign results (uplift, churn risk, LTV, cross-category engagement).Contribute to the development ofpredictive and behavioral models(propensity, churn, clustering) to improve personalization at scale.What you will need to succeed1-2 years of experiencein CRM analytics, customer insights, or data strategy — ideally in aretail, beauty, or consumer goodsenvironment.MSc or BSc in a quantitative field(Economics, Statistics, Data Science, or Business Analytics)or equivalent practical experience.Proven experience managing large-scale customer databases (millions of profiles) and transforming data into actionable insight.Proficiency inPower BI(or similar BI tools) and strong command ofExcelandPowerPointfor executive storytelling.Working knowledge ofSQLand/orPythonfor advanced data manipulation and analysis.Experience withDatabricks(or similar Data Intelligence Platforms),customer segmentation modeling, orCDP/CRM ecosystems.Familiarity withmarketing automation platformsand campaign performance measurement.Ability to collaborate cross-functionally with Marketing, E-commerce, Retail, and IT to embed insights into activation.Fluency inEnglish, other languages are a plus.We would love if you hadAbility to learn on the jobStrong analytical mindset combined with business acumen and an ability to communicate complex findings clearly.Strong sense of ownership, curiosity, and drive to build innovative, data-led customer strategies.KIKO si impegna ad ampliare i propri sforzi per garantire le Pari Opportunità e dedica una particolare attenzione all'integrazione delle persone con disabilità all'interno dell'azienda.Tutte le posizioni aperte in KIKO sono rivolte anche ai candidati appartenenti alle Categorie Protette l.*****.I dati verranno trattati esclusivamente ai fini di Ricerca del Personale.Leggi l'informativa privacy riportata al link