Guest Experience Operations Manager...
22 ore fa
The Thompson Rome is a luxury lifestyle hotel with 69 elegantly designed rooms, offering a unique blend of lifestyle concept and Italian hospitality.The Rooms Division Manager will be the operational leader responsible for supervising and coordinating all front-of-house and accommodation departments.This role ensures service excellence, optimal revenue generation, and strict compliance with the hotel & 5-star quality standards.Strong leadership is required to manage and mentor the team while maintaining exceptional guest relations.Key ResponsibilitiesDivisional Management & Service Excellence- Daily management and supervision of the entire Rooms Division, including Front Desk,Housekeeping, Concierge, and Guest Relations.- Monitoring service standards and implementing effective operational procedures to ensureconsistency.- Handling guest relations, proactively resolving complaints, and fostering a customer-oriented mindset across all teams.Financial & Operational Control- Optimizing room occupancy and related revenue through efficient management.- Coordinating closely with other hotel departments (Maintenance, F&B, Administration) toensure seamless operations.- Responsible for cost control, departmental budgeting, and regular performance reporting.Team Leadership & Development- Directly managing, training, and developing all team members within the Rooms Division.- Utilizing strong leadership and organizational skills to maximize departmental efficiency.Requirements for the Position- Experience: Proven experience of at least 3 years in a similar Rooms Division leadership role within properties of a comparable luxury standard.- Skills: Excellent organizational, leadership, and problem-solving skills.- Communication: Strong communication skills and a deep customer-oriented mindset.- Languages: Fluent in Italian and English (additional languages are highly advantageous).- Technical: Familiarity with hotel management software (Opera Cloud is preferred).
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Spa Operations
7 giorni fa
Lazio, Italia Hosco.Com A tempo pienoA leading hospitality provider is seeking an Assistant Spa Manager in Rome to supervise and coordinate spa service activities.This role includes ensuring guest satisfaction and managing operational budgets.Ideal candidates should have at least 1 year of experience in spa or guest services and possess strong supervisory and organizational skills.Join our team...
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Guest Services Director: Front Desk
1 settimana fa
Lazio, Italia Altro A tempo pienoA prestigious hotel management company in Rome is seeking a Front Office Manager to oversee all front office operations, ensuring high levels of guest satisfaction and operational excellence.The ideal candidate will have extensive experience in guest services, strong leadership skills, and a passion for hospitality.This role involves managing staff, creating...
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Guest Experience
1 settimana fa
Lazio, Italia Líbere Hospitality Group A tempo pienoA hospitality company in Rome is seeking a dedicated Hospitality Operations Specialist to provide exceptional guest service and manage operations.Responsibilities include supervising cleaning tasks, managing stock orders, and assisting guests with check-in.Ideal candidates have previous hospitality experience, excellent communication skills, and a...
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Front Desk
5 ore fa
Lazio, Italia Altro A tempo pienoA leading hospitality service provider in Varese, Italy is seeking a Front Desk Manager to oversee guest interactions and team performance.The ideal candidate will have over 4 years of experience in a managerial role in a boutique or 4–5-star hotel, with strong leadership and communication skills.This position offers a chance to ensure exceptional guest...
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Guest Experience Manager
7 giorni fa
Lazio, Italia Mangia'S A tempo pienoMangia's Resorts, prestigioso marchio dell'ospitalità di Aeroviaggi S.P.A., incarna l'essenza della Vacanza Italiana Autentica nel segmento upper-upscale.Con 17 strutture di proprietà distribuite tra Sicilia e Sardegna—tra cui 2 city hotel, 10 resort quattro e cinque stelle e 5 club—Mangia's offre soggiorni immersivi e memorabili, celebrando il...
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Guest Experience Manager
5 giorni fa
Lazio, Italia Mangia'S A tempo pienoMangia's Resorts, prestigioso marchio dell'ospitalità di Aeroviaggi S.P.A., incarna l'essenza della Vacanza Italiana Autentica nel segmento upper-upscale.Con 17 strutture di proprietà distribuite tra Sicilia e Sardegna—tra cui 2 city hotel, 10 resort quattro e cinque stelle e 5 club—Mangia's offre soggiorni immersivi e memorabili, celebrando il...
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Guest Experience Manager
5 giorni fa
Lazio, Italia Mangia'S A tempo pienoMangia's Resorts, prestigioso marchio dell'ospitalità di Aeroviaggi S.P.A., incarna l'essenza della Vacanza Italiana Autentica nel segmento upper-upscale. Con 17 strutture di proprietà distribuite tra Sicilia e Sardegna—tra cui 2 city hotel, 10 resort quattro e cinque stelle e 5 club—Mangia's offre soggiorni immersivi e memorabili, celebrando il...
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Guest Experience Manager
5 giorni fa
Lazio, Italia Club Del Sole A tempo pienoMangia's Resorts, prestigioso marchio dell'ospitalità di Aeroviaggi S.P.A., incarna l'essenza della Vacanza Italiana Autentica nel segmento upper-upscale.Con 17 strutture di proprietà distribuite tra Sicilia e Sardegna—tra cui 2 city hotel, 10 resort quattro e cinque stelle e 5 club—Mangia's offre soggiorni immersivi e memorabili, celebrando il...
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Guest Experience Agent
5 giorni fa
Lazio, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's...
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Lead Luxury Housekeeping
7 giorni fa
Lazio, Italia Biolaser A tempo pienoA prestigious luxury resort in Venice is seeking an Assistant Housekeeping Manager to oversee daily operations and uphold high standards of cleanliness and guest service.The role requires strong leadership, exceptional attention to detail, and the ability to manage a diverse team.Proficiency in Italian and English is required.The position offers competitive...
