Guest Experience Agent
5 ore fa
We are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most dazzling leisure rooftop experiences. The hotel is also featuring a SPA, 5 food & beverages outlets and more than **** sqm events venues. Key responsibilities: Handle all Guests' interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Staying one step ahead of our Guests' needs to anticipate requests and offer tailored recommendations Being our Guests' trusted contact Be knowledgeable regarding activities available in the city and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Assist with responsibilities and duties in the absence or heavy volume in the areas of Front Office and Guest Services. Resolving guest issues and using their feedback to improve guest satisfaction Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality Organizing and controlling bell boys' duties, including guests' arrival and departure, luggage delivery to the guestrooms and storage. Skills and requirements: Preferred working experience with similar roles in lifestyles hotels. Good understanding of hotel operations, front desk, guest relations and concierge procedures Bachelor's degree / higher education qualification/equivalent in Hotel Management/ Business Administration, or at least 2 years' experience as Concierge/Guest Service agent Excellent communication, problem-solving, and decision-making skills. Fluent in English and Italian; additional languages are a plus. Familiarity with Opera Cloud is highly desirable. Flexibility to work weekends, and public holidays. What we offer A stimulating and collaborative work environment in a 5 star hotel. Opportunities for professional growth and development. Competitive salary package. Room discounts available worldwide within the Hyatt portfolio. Join our pre-opening team to build strong memories together We're committed to fostering an inclusive workplace that values diversity and equal opportunity. We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientation Please submit your CV in response to this job posting, with authorization for the processing of personal data in accordance with Legislative Decree ******** and the GDPR (EU) ********
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Guest Experience Agent...
7 giorni fa
Lazio, Italia Altro A tempo pienoIl/la Guest Experience Agent Il/la Guest Experience Agent è il primo punto di contatto per gli ospiti una volta arrivati a destinazione.Il suo obiettivo principale è garantire un'esperienza impeccabile ed esclusiva per tutta la vacanza, anticipando le necessità del cliente e risolvendo eventuali complaint in tempo reale.Dettagli sul clienteDMC di fascia...
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Guest Experience Agent
1 settimana fa
Lazio, Italia Michael Page A tempo pienoIl/la Guest Experience AgentIl/la Guest Experience Agent è il primo punto di contatto per gli ospiti una volta arrivati a destinazione.Il suo obiettivo principale è garantire un'esperienza impeccabile ed esclusiva per tutta la vacanza, anticipando le necessità del cliente e risolvendo eventuali complaint in tempo reale.Dettagli sul clienteDMC di fascia...
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Guest Experience Agent
6 ore fa
Lazio, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most...
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Guest Experience Agent
7 giorni fa
Lazio, Italia Altro A tempo pienoHyatt Regency Rome Central is excited to host a Recruiting Day on December 4th to meet passionate and talented hospitality professionals who are ready to join our pre-opening team.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering...
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Guest Experience Agent
2 giorni fa
Lazio, Italia Mangia'S A tempo pienoMangia's Resorts, prestigioso marchio dell'ospitalità di Aeroviaggi S.p. A., incarna l'essenza della Vacanza Italiana Autentica nel segmento upper-upscale.Con 17 strutture distribuite tra Sicilia e Sardegna—tra cui 2 city hotel, 10 resort quattro e cinque stelle e 5 club—Mangia's offre soggiorni immersivi e memorabili, celebrando il patrimonio italiano,...
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Guest Experience Manager
2 giorni fa
Lazio, Italia Mangia'S A tempo pienoMangia's Resorts, prestigioso marchio dell'ospitalità di Aeroviaggi S.P.A., incarna l'essenza della Vacanza Italiana Autentica nel segmento upper-upscale.Con 17 strutture di proprietà distribuite tra Sicilia e Sardegna—tra cui 2 city hotel, 10 resort quattro e cinque stelle e 5 club—Mangia's offre soggiorni immersivi e memorabili, celebrando il...
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Guest Experience Manager
4 ore fa
Lazio, Italia Mangia'S A tempo pienoMangia's Resorts, prestigioso marchio dell'ospitalità di Aeroviaggi S.P.A., incarna l'essenza della Vacanza Italiana Autentica nel segmento upper-upscale.Con 17 strutture di proprietà distribuite tra Sicilia e Sardegna—tra cui 2 city hotel, 10 resort quattro e cinque stelle e 5 club—Mangia's offre soggiorni immersivi e memorabili, celebrando il...
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Guest Experience Manager
4 ore fa
Lazio, Italia Mangia'S A tempo pienoMangia's Resorts, prestigioso marchio dell'ospitalità di Aeroviaggi S.P.A., incarna l'essenza della Vacanza Italiana Autentica nel segmento upper-upscale. Con 17 strutture di proprietà distribuite tra Sicilia e Sardegna—tra cui 2 city hotel, 10 resort quattro e cinque stelle e 5 club—Mangia's offre soggiorni immersivi e memorabili, celebrando il...
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Guest Experience Manager
5 ore fa
Lazio, Italia Club Del Sole A tempo pienoMangia's Resorts, prestigioso marchio dell'ospitalità di Aeroviaggi S.P.A., incarna l'essenza della Vacanza Italiana Autentica nel segmento upper-upscale.Con 17 strutture di proprietà distribuite tra Sicilia e Sardegna—tra cui 2 city hotel, 10 resort quattro e cinque stelle e 5 club—Mangia's offre soggiorni immersivi e memorabili, celebrando il...
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Remote Guest Experience Partner
2 settimane fa
Lazio, Italia Altro A tempo pienoA leading property management company in Italy is looking for a Guest Relations Partner to enhance guest experiences.You will be the primary contact for guests, ensuring they feel welcomed and supported from booking to checkout.The ideal candidate will have experience in hospitality, strong communication skills, and a tech-savvy background.This remote-first...
