Guest Experience Agent
1 settimana fa
We are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most dazzling leisure rooftop experiences.The hotel is also featuring a SPA, 5 food & beverages outlets and more than **** sqm events venues.Key responsibilities:Handle all Guests' interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Staying one step ahead of our Guests' needs to anticipate requests and offer tailored recommendationsBeing our Guests' trusted contactBe knowledgeable regarding activities available in the city and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.Assist with responsibilities and duties in the absence or heavy volume in the areas of Front Office and Guest Services.Resolving guest issues and using their feedback to improve guest satisfactionEnsuring every guest enjoys discretion, ethical behaviour, privacy and confidentialityOrganizing and controlling bell boys' duties, including guests' arrival and departure, luggage delivery to the guestrooms and storage. Skills and requirements:Preferred working experience with similar roles in lifestyles hotels.Good understanding of hotel operations, front desk, guest relations and concierge proceduresBachelor's degree / higher education qualification/equivalent in Hotel Management/ Business Administration, or at least 2 years' experience as Concierge/Guest Service agentExcellent communication, problem-solving, and decision-making skills.Fluent in English and Italian; additional languages are a plus.Familiarity with Opera Cloud is highly desirable.Flexibility to work weekends, and public holidays. What we offerA stimulating and collaborative work environment in a 5 star hotel.Opportunities for professional growth and development.Competitive salary package.Room discounts available worldwide within the Hyatt portfolio. Join our pre-opening team to build strong memories togetherWe're committed to fostering an inclusive workplace that values diversity and equal opportunity. We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientationPlease submit your CV in response to this job posting, with authorization for the processing of personal data in accordance with Legislative Decree ******** and the GDPR (EU) ********
-
Guest Experience Agent...
1 settimana fa
Lazio, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most...
-
Guest Experience Agent
2 settimane fa
Lazio, Italia Michael Page A tempo pienoIl/la Guest Experience AgentIl/la Guest Experience Agent è il primo punto di contatto per gli ospiti una volta arrivati a destinazione.Il suo obiettivo principale è garantire un'esperienza impeccabile ed esclusiva per tutta la vacanza, anticipando le necessità del cliente e risolvendo eventuali complaint in tempo reale.Dettagli sul clienteDMC di fascia...
-
Lazio, Italia Consulting Consulenza Coaching A tempo pieno| | || --- | --- || Business unit | ROOM DIVISION - GUEST EXPERIENCE |**Cerchiamo per stagione estiva **** GEX AGENT per il Capovaticano Resort Thalasso & SPA!** Se il sorriso è la tua firma e credi che il benessere nasca da cura, empatia e attenzione ai dettagli, questa è l'opportunità che fa per te.Noi di Mediterranean Hospitality vogliamo creare...
-
Guest Experience Agent
1 settimana fa
Lazio, Italia Mangia'S A tempo pienoMangia's Resorts, prestigioso marchio dell'ospitalità di Aeroviaggi S.p.A., incarna l'essenza della Vacanza Italiana Autentica nel segmento upper-upscale.Con 17 strutture di proprietà distribuite tra Sicilia e Sardegna—tra cui 2 city hotel, 10 resort quattro e cinque stelle e 5 club—Mangia's offre soggiorni immersivi e memorabili, celebrando il...
-
Guest Experience Manager
2 settimane fa
Lazio, Italia Mangia'S A tempo pienoMangia's Resorts, prestigioso marchio dell'ospitalità di Aeroviaggi S.P.A., incarna l'essenza della Vacanza Italiana Autentica nel segmento upper-upscale. Con 17 strutture di proprietà distribuite tra Sicilia e Sardegna—tra cui 2 city hotel, 10 resort quattro e cinque stelle e 5 club—Mangia's offre soggiorni immersivi e memorabili, celebrando il...
-
Guest Experience Manager
1 settimana fa
Lazio, Italia Mangia'S A tempo pienoMangia's Resorts, prestigioso marchio dell'ospitalità di Aeroviaggi S.P.A., incarna l'essenza della Vacanza Italiana Autentica nel segmento upper-upscale. Con 17 strutture di proprietà distribuite tra Sicilia e Sardegna—tra cui 2 city hotel, 10 resort quattro e cinque stelle e 5 club—Mangia's offre soggiorni immersivi e memorabili, celebrando il...
-
Guest Experience Quality Manager
1 settimana fa
Lazio, Italia Marriott Hotels Resorts A tempo pienoA leading hospitality brand in Sardegna is seeking a Quality Assurance Manager to ensure compliance with company standards and enhance guest satisfaction.Candidates should have a relevant degree along with experience in guest services and quality management.Key responsibilities include coaching staff, conducting audits, and facilitating improvement...
-
Guest Experience Associate
2 settimane fa
Lazio, Italia Tenuta Petrarolo Pistola A tempo pienoWe're hiring: Guest Experience Lead (Puglia, Italy) We're looking for an exceptional Guest Experience Lead for the **** season, to take ownership of how our guests feel, and how our masseria estate looks and lives, every day.This is not a front desk role.It's a super important hospitality position for someone who can make guests feel extremely well cared for...
-
Onboard Guest Experience Specialist
1 giorno fa
Lazio, Italia Royal Caribbean Group A tempo pienoA leading cruise line company is looking for a Guest Services Officer to provide excellent service to our guests.The ideal candidate will be friendly, passionate, and capable of resolving guest concerns.Key responsibilities include ensuring guest satisfaction, effective communication, and handling cash transactions.Applicants should possess at least one year...
-
Guest Relations Agent
1 settimana fa
Lazio, Italia Lindbergh Hotels A tempo pienoLindbergh Hotels is a distinguished group of luxury hotels and resorts located in Italy, specifically in the regions of Marche, Sicily, Umbria, and Emilia Romagna.Founded by Nardo Filippetti, the group embodies values of elegance, Italian character, and personalized service.Each hotel is designed to offer a unique experience, blending local traditions with...
