Guest Experience Agent
2 settimane fa
We are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most dazzling leisure rooftop experiences.The hotel is also featuring a SPA, 5 food & beverages outlets and more than **** sqm events venues.Key responsibilities:Handle all Guests' interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Staying one step ahead of our Guests' needs to anticipate requests and offer tailored recommendationsBeing our Guests' trusted contactBe knowledgeable regarding activities available in the city and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.Assist with responsibilities and duties in the absence or heavy volume in the areas of Front Office and Guest Services.Resolving guest issues and using their feedback to improve guest satisfactionEnsuring every guest enjoys discretion, ethical behaviour, privacy and confidentialityOrganizing and controlling bell boys' duties, including guests' arrival and departure, luggage delivery to the guestrooms and storage.Skills and requirements:Preferred working experience with similar roles in lifestyles hotels.Good understanding of hotel operations, front desk, guest relations and concierge proceduresBachelor's degree / higher education qualification/equivalent in Hotel Management/ Business Administration, or at least 2 years' experience as Concierge/Guest Service agentExcellent communication, problem-solving, and decision-making skills.Fluent in English and Italian; additional languages are a plus.Familiarity with Opera Cloud is highly desirable.Flexibility to work weekends, and public holidays.What we offerA stimulating and collaborative work environment in a 5 star hotel.Opportunities for professional growth and development.Competitive salary package.Room discounts available worldwide within the Hyatt portfolio.?Join our pre-opening team to build strong memories togetherWe're committed to fostering an inclusive workplace that values diversity and equal opportunity.We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientationPlease submit your CV in response to this job posting, with authorization for the processing of personal data in accordance with Legislative Decree ******** and the GDPR (EU) ********
-
Guest Experience Agent
6 giorni fa
Lazio, Italia Mangia'S A tempo pienoStiamo cercando per la stagione estiva **** Guest Experience Agent da inserire nelle strutture di Sciaccamare (Torre del Barone Resort & Spa, Mclub Lipari, Mclub Alicudi, Mclub Cala Regina) .La risorsa ideale accoglie e assiste gli ospiti durante tutto il loro soggiorno, garantendo un servizio personalizzato e un'esperienza di alto livello.È il punto di...
-
Guest Experience Agent
1 settimana fa
Lazio, Italia Mangia'S A tempo pienoStiamo cercando per la stagione estiva **** Guest Experience Agent da inserire nelle strutture di Sciaccamare (Torre del Barone Resort & Spa, Mclub Lipari, Mclub Alicudi, Mclub Cala Regina) .La risorsa ideale accoglie e assiste gli ospiti durante tutto il loro soggiorno, garantendo un servizio personalizzato e un'esperienza di alto livello.È il punto di...
-
Guest Experience Expert
6 giorni fa
Lazio, Italia Altro A tempo pienoA luxury hotel chain in Milan is seeking a Guest Experience Expert / Front Desk Agent to provide exceptional service to guests.In this full-time role, you'll handle guest check-ins, manage complaints, and ensure a memorable stay.Ideal candidates will possess excellent communication skills and a warm demeanor.This position offers opportunities for growth and...
-
Director of Guest Experience
4 settimane fa
Lazio, Italia Rosewood Rome A tempo pienoJoin to apply for the Director of Guest Experience role at Rosewood Rome Join to apply for the Director of Guest Experience role at Rosewood Rome Get AI-powered advice on this job and more exclusive features. Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True...
-
Guest Experience Director
4 giorni fa
Lazio, Italia Jobbit A tempo pienoA luxury hotel in Rome is seeking an Assistant Director of Guest Service to manage all front office operations.The role involves leading a team to enhance guest satisfaction and financial performance.The ideal candidate should have substantial experience in guest services, strong leadership skills, and a commitment to excellent customer service.This position...
-
Stagista Guest Experience
1 settimana fa
Lazio, Italia Careers At Marriott A tempo pienoPosition SummaryAccording to operational needs, the selected intern will support either the Guest Experience or Guest Relations team.Under the supervision of a designated mentor and experienced staff, the intern will participate in daily activities aimed at ensuring an exceptional guest experience.This internship is designed for training and skill...
-
Guest Experience
4 giorni fa
Lazio, Italia Relais & Châteaux A tempo pienoA luxury hotel chain in Florence seeks a Guest Experience Supervisor responsible for leading the guest experience team.The ideal candidate will have strong leadership skills, be bilingual in English and Italian, and possess at least 2 years of experience in a luxury setting.Duties include providing exceptional guest services, resolving issues, and ensuring...
-
Guest Experience Specialist
6 giorni fa
Lazio, Italia Jobbit A tempo pienoA leading hotel company in Rome is seeking a dedicated individual for guest services.Responsibilities include managing check-ins and check-outs, handling guest inquiries, and ensuring a pleasant experience.Candidates do not require prior experience but must have a high school diploma or equivalent.This role offers an opportunity to grow in a welcoming...
-
Guest Experience Concierge
1 settimana fa
Lazio, Italia Hosco.Com A tempo pienoA leading hospitality firm in Italy is seeking a Guest Experience Expert to provide exceptional service to guests and enhance their overall experience.The ideal candidate should have a high school diploma and be able to perform physical tasks such as standing, lifting, and assisting guests.This role is crucial for maintaining the high standards of guest...
-
Director Of Guest Experience
2 settimane fa
Lazio, Italia Altro A tempo pienoAbout Four Seasons Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
