Client Services Advisor
1 settimana fa
As a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets.Provide Fendi clients and prospects with a luxury experience in line with the brand values and professionalism across all communication channelsBalance inbound customer outreach with outbound customer outreach to generate sales, develop client relationships and host virtual appointmentsHave a client-centric mindset, passion to connect with customers, resolve their issues and inquiries with outstanding service, in compliance with Fendi policies and proceduresUnderstand and embody the omnichannel mindset, assisting clients in finalizing their purchases in multiple and easy ways, according to their needsDrive to meet and exceed sales, quality targets and KPIsTransmit brand awareness, product knowledge, personalized engagement and storytelling when communicating with clientsProperly update platforms and logs with accurate data and leverage tools and resources dynamically to meet client needsShare best practices with managers and team members and promote innovative approaches to solve customer inquiries and develop relationships and salesMaintain a productive and excellent connection with members of the Fendi retail network and relevant internal officesMin 3 years experience in luxury client service (preferably retail, fashion technology companies or hospitality industries).Excellent communication and storytelling skills, both written and verbal (including phone, video, email, live-chat).High motivation, sales-driven approach, energy and passion for customer service and customer-centric mindset.Willing to work a varied schedule including hours/days/nights/holidays and weekends.Fluency in English (spoken and written).Fluency in French (spoken and written).Proficiency in German is a plus.Proficient in relevant computer applications (e.g. MS Office applications), excellent data entry and typing skills.Proficiency in Salesforce is a plus.
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Client Services Advisor
3 giorni fa
Lazio, Italia Fendi A tempo pienoDirect message the job poster from FendiMissionAs a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets.You will do so by listening and responding to each...
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Lazio, Italia Fendi A tempo pienoA luxury retail brand is seeking a Client Services Advisor in Rome, Italy.The role involves providing exceptional customer service, driving sales, and ensuring customer satisfaction through personalized communication.Ideal candidates have over 3 years of experience in luxury client services and strong communication skills.Fluency in English is required, and...
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Client Services Advisor
2 settimane fa
Lazio, Italia Fendi A tempo pienoMissionAs a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets.You will do so by listening and responding to each client in a personalized, efficient and...
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Client Services Advisor...
2 settimane fa
Lazio, Italia Fendi A tempo pienoMission As a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets.You will do so by listening and responding to each client in a personalized, efficient and...
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Client Services Advisor
1 settimana fa
Lazio, Italia Fendi A tempo pienoMissionAs a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets.You will do so by listening and responding to each client in a personalized, efficient and...
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Client Services Advisor
6 giorni fa
Lazio, Italia Fendi A tempo pienoMissionAs a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets.You will do so by listening and responding to each client in a personalized, efficient and...
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Client Services Advisor
2 settimane fa
Lazio, Italia Fendi A tempo pienoMission As a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets.You will do so by listening and responding to each client in a personalized, efficient and...
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Client Services Advisor
2 settimane fa
Lazio, Italia Fendi A tempo pienoMission As a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets. You will do so by listening and responding to each client in a personalized, efficient and...
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Luxury Client Services Advisor
2 settimane fa
Lazio, Italia Pmp Industries S.P.A. A tempo pienoA luxury client service organization in Rome is seeking a Client Services Advisor to provide exceptional support while meeting sales and quality targets.This role requires at least 3 years of experience in luxury service, excellent communication skills, and fluency in English and French.The candidate should be sales-driven and able to work collaboratively in...
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Client Advisor
1 settimana fa
Lazio, Italia Alexander Mcqueen A tempo pienoThe Client Advisor at McQueen in Rome will serve as a passionate brand ambassador, delivering exceptional luxury shopping experiences and fostering client loyalty. This role requires fluency in Italian and English, proven retail experience, and a customer-centric approach. The advisor will engage with clients, exceed sales targets, and maintain the brand's...
