Application Engineer

Application EngineerGreater Padova (Padua) Metropolitan AreaXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.Job SummaryThe Application Engineering gives direct technical support to internal and external customers regarding product/application information, product selection and special quotation.In case of projects related to Building Service, Industrial or Public Utilities applications or involving key customers, he works close to Sales coordinating the activities of the internal departments (Product Management, R&D, Operations) in order to deliver the requested documentation.His/her role is critical to ensure customer satisfaction and quick on field problem solving.ResponsibilitiesProvide customers with technical support for selection of standard/customized products showing an extensive knowledge of our product portfolio and possible applicationsWork together with Sales to understand customer needs / applications and provide the best, profitable product solutions (standard or customized).Work with Engineering, Purchasing, Marketing, Master Planning and Operations to define the best technical solution for the Customer.Quote customized/standard products for single projects or develop offers for tendersCooperate with training department and sales giving support to customers (customer visit, witness test)Cooperate with Sales Assistants to solve issues about customer product needContribute with new ideas/suggestions to continuous improvementprovide technical solution to OEM and large/international key accounts in the EMEA regionSupport OEM KAMs of Xylem Commercial team (Sales)Provide feedback to product management team on highly requested special featuresAttend ExhibitionsVisiting customers on demand for technical support to commercial team (Sales)Work close to Sales in specific Industrial and/or Public Utilities projectsCollaborate in projects ManagementCross-boundary collaborationOrganization, Prioritization and planning.Effective communication, open mind and positive approach.Customer OrientationInspiring AccountabilityProblem SolvingConflict ManagementRequired QualificationsBachelor's degree Mechatronic or Mechanical Engineering is required.Good spoken and written English and Italian is mandatory.Other languages spoken and written will be considered a plus.Preferred Qualifications1 or 2 years of experience in related field and positionAn experience in the Customer Service area (Technical Support, After Sales, Pre-Sales) is a plus.Experience in dealing with complex organization and processes (ability to work across boundaries) is a plus.ContractPermanent, full-time - hybridBenefitsCompany canteen and company bonusJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use.Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.