Customer Success Engineer

Location Hybrid Remote (Milan/EU preferred) / Dubai office TypeFull-time, Founding TeamAbout VereaAt Verea,we are building the first WhatsApp-native digital brain for businesses, an intelligent chat that connects and controls all company tools, data, and workflows.Our goal is to reinvent how salespeople and executives work: no dashboards or logins, just natural conversation that acts and evolves with every interaction, letting professionals manage data and perform actions across systems in real-time, from anywhere.We are looking for an extraordinary Customer Success Engineer to be the bridge between technology and customers.You'll make sure every deployment is smooth, integrations connect cleanly, and users get immediate value.You'll own the onboarding experience, the integration validation, and the feedback loop that connects real usage back to product and engineering.You'll also coordinate with system integrator partners when larger enterprise rollouts or tailored integrations require collaboration.What You'll OwnLead onboarding and integration setup for new customers and pilot programs.Configure and test CRM, ERP, email, and calendar connections (HubSpot, Salesforce, Odoo, Microsoft Graph, Google Workspace, etc.).Manage OAuth2 authorizations, webhooks, and API sync validations.Troubleshoot data flow and auth issues in coordination with engineering.Gather and structure feedback from early adopters; contribute to integration playbooks, product demos and public content.Maintain deployment documentation and customer configuration templates.Collaborate with Product and AI teams to improve workflows and reduce friction.Liaise with external system integrators for joint client deployments.Monitor adoption metrics and ensure immediate utility from the product.We're Looking For3–6 years in Customer Success Engineering, Technical Account Management, or Solution Engineering.Comfortable integrating SaaS systems via API and OAuth.Confident communicator with technical and non-technical audiences.Fluent in diagnosing connection, authentication, and data sync issues.Autonomous, structured, and reliable — you make things happen.Curious about AI and automation, eager to learn by building.Python (Agno v2 + AgentOS) for agent orchestrationCloudflare + Azure/GCP + GitHub Actions for infraWhatsApp via Meta WhatsApp Business Platform (Cloud API) for messagingObservability: Prometheus, Grafana LGTM (Loki/Grafana/Tempo/Mimir), eBPFYou Might Be a Fit if...Strong ownership and accountability: you take problems from start to finish without hand-holding.Self-management and clear communication in a small, remote, distributed team.Pragmatic problem-solver: you prioritize working solutions over perfect abstractions.Curiosity and adaptability: comfortable jumping between different stacks, APIs, and business systems.What We OfferCompetitive salary for an early stage startup - so you can contribute full-time with peace of mind.Flexibility - possibility to work 6 months from Dubai office and 6 months from wherever you want (preferably EU timezone).High autonomy, high impact - we're a small team, so your work matters immediately.Work directly with founders - no bureaucracy, no layers.A company culture of ownership and ambition - build with us, grow with us, and if Verea takes off, so do you.About the TeamYou'll be joining a small, high-energy founding team with a proven track record: Former Head of AI in a large consulting firm, previous CEO/CTO at a fast-scaling tech company, AI & ML specialized engineers with deep systems expertise, and Head of Product with a multinational background in strategy and innovation.#J-*****-Ljbffr