Cloud contact center solutions expert latina
14 ore fa
5 years of project management and/ or demand management, preferably in Conversational AIEstablished track record in working with market leading CCS platforms (e.g. Cognigy)Good analytical skills and experience working with contact center customer Knowledge on incidents, Problem, SLA , IMACs based on ITIL framework Expertise in Conversational Artificial Intelligence, Natural Language Processing, Coding basics (e.g. JAVA, SQL) is a big plus Education (MA level) preferably in the fields of business management Content Guru certification is a plus but not required Diploma/Degree in same domain preferred Minimum B2 level in English and Italian. Romanian skills would be highly appreciated. WHAT WE OFFEROur employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. To Recruitment Agencies Allianz Partners has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Partners does not accept unsolicited resumes from agency or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz Partners.89854 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow. Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz' company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group. Cloud Contact Center Solutions Expert Latina • Milano, IT#J-18808-Ljbffr
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Cloud Contact Center Solutions Expert Latina
6 giorni fa
Via Milano, Italia Awp P&C S.A. A tempo pienoCloud Contact Center Solutions Expert LatinaJOB SUMMARYThe Operations Digital Transformation unit drives the planning and implementation of key initiatives aimed at transforming the Allianz Partners operational model. The CCS Local Expert – Latina is the primary contact for Cloud Contact Center operations across Italy, ensuring stable operations,...
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Cloud Contact Center Solutions Expert Latina
58 minuti fa
Milano, Italia Awp P&C S.A. A tempo pienoCloud Contact Center Solutions Expert Latina Location: Italy ( Milano or Casarano ) JOB SUMMARY The Operations Digital Transformation unit drives the planning and implementation of key initiatives aimed at transforming the Allianz Partners operational model.The CCS Local Expert – Latina is the primary contact for Cloud Contact Center operations across...
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Cloud Contact Center Solutions Expert Latina
6 giorni fa
Via Milano, Italia Allianz Partners Group A tempo pienoLocation: Italy (Milano or Casarano) Job Summary The Operations Digital Transformation unit drives the planning and implementation of key initiatives aimed at transforming the Allianz Partners operational model. The CCS Local Expert – Latina is the primary contact for Cloud Contact Center operations across Italy, ensuring stable operations, continuous...
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Milano, Italia Awp P&C S.A. A tempo pienoA leading insurance provider is looking for a Cloud Contact Center Solutions Expert in Milan.This role involves overseeing CCS projects, managing regional solution pipelines, and ensuring compliance with digital tools.The ideal candidate should have over 5 years of experience in project management, particularly in Conversational AI, and possess strong...
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Milano, Italia Awp P&C S.A. A tempo pienoCloud Contact Center Solutions Expert LatinaJOB SUMMARYThe Operations Digital Transformation unit drives the planning and implementation of key initiatives aimed at transforming the Allianz Partners operational model.The CCS Local Expert – Latina is the primary contact for Cloud Contact Center operations across Italy, ensuring stable operations, continuous...
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Milano, Italia Allianz Partners Group A tempo pienoLocation: Italy (Milano or Casarano)Job SummaryThe Operations Digital Transformation unit drives the planning and implementation of key initiatives aimed at transforming the Allianz Partners operational model.The CCS Local Expert – Latina is the primary contact for Cloud Contact Center operations across Italy, ensuring stable operations, continuous...
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Milano, Lombardia, Italia Allianz Insurance A tempo pienoLocation: Italy (Milano or Casarano)JOB SUMMARY The Operations Digital Transformation unit drives the planning and implementation of key initiatives aimed at transforming the Allianz Partners operational model. The CCS Local Expert – Latina is the primary contact for Cloud Contact Center operations across Italy, ensuring stable operations, continuous...
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Milano, Lombardia, Italia Allianz Partners A tempo pienoLocation: Italy (MilanoorCasarano)Job SummaryThe Operations Digital Transformation unit drives the planning and implementation of key initiatives aimed at transforming the Allianz Partners operational model. The CCS Local Expert – Latina is the primary contact for Cloud Contact Center operations across Italy, ensuring stable operations, continuous...
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Milano, Lombardia, Italia Allianz Partners A tempo pienoLocation: Italy (MilanoorCasarano)Job SummaryThe Operations Digital Transformation unit drives the planning and implementation of key initiatives aimed at transforming the Allianz Partners operational model. The CCS Local Expert – Latina is the primary contact for Cloud Contact Center operations across Italy, ensuring stable operations, continuous...
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Team Leader Contact Center
5 giorni fa
Milano, Italia Adecco Contact Center Milano A tempo pienoCategoria: Vendite e Attenzione al clienteAdecco Italia S.p.A. Hubsite Milano Contact Center ricerca per un importante evento sportivo internazionale: Team Leader con ottime capacità organizzative e di gestione del personale.RequisitiDimestichezza con Microsoft Excel per attività di monitoraggio e reportistica.Flessibilità operativa e capacità di gestire...
