Client service

2 settimane fa

Turin, Italia N2S Italia Ltd. A tempo pieno

Position Job Title: Client Service & Operations Assistant ManagerStart Date: flexible but ideally from January/FebruaryEmployer: N2 S Italia LtdType of Contract: Full-TimeBase Salary per Annum & Bonus: to be discussed, depending on experienceAnnual Leave Entitlement: 20 Working Days (Plus Bank Holidays)Probation Period: 3 monthsWorking place: working from home / remoteWorking days:1st April to 31st October - Monday to Friday + Weekend on call1st to 31st March: 5 days/week1st November to 28th February: 3 days/weekTASKS:Customer Care and Travel Quality Management (April to October)● Welcoming clients on arrival day and being available for any assistance throughout their stay.● Staying in constant contact with VIP clients, providing daily updates and essential travel information.● Ensure all clients requests whilst on the ground get actioned in a timely manner, checking with suppliers for changes' availability and arrange seamless coordination.● Rapid problem solving when inconvenience occur on the ground● Ensuring all ground suppliers, villa managers, and hotels are well informed about clients' specific details, such as dietary requirements and special occasions.● Going the extra mile by adding thoughtful touches like welcome cards, birthday surprises, and additional amenities to enhance their experience.● Reconfirming all services in itineraries previously arranged and booked by Travel Designers via the company software● Coordinating with all ground teams to ensure smooth execution of complex or tricky client services.● Ensure clients' extras are invoice and paid, as well agents commissions are always updated on they systemAdmin, Account Management, and Product (November to March)● Uploading, Maintaining and Updating supplier information (Services, Experiences and Villas) and their prices in the back office and company software● Booking's folders closure liaising with CFO● Producing Reporting● Liaise with Copywriter for the creation of any new tour description● Assistance with developing travel guidesOthers:● Support the CEO, COO, CFO and Quality Manager with daily tasks if required.REQUIRED:- Minimum 2 years experience in luxury travel industry and/or having any strong customer care service roleProfessional Italian & English speaking and writingThe candidate must be extremely detail-oriented, being able to work under pressure and efficiently during high season, good with ground logistics, pro-active and with criteria for good taste.Great IT skills and comfortable with technologyGreat communication skillsLondon or Italy based: in London full-time employment contract, in Italy as full-time freelancer (due to the current law).

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