Front office agent
1 settimana fa
Empresas: Meliá Hotels InternationalMission : R esponsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. They work alongside the team to meet and exceed customer service expectations. What will you have to do? Personalize each guest's interaction by using their name during conversations. Be responsible for maintaining guest profiles to provide an accurate source of information on each guests needs and preferences, in compliance with local data regulations. Stay informed about potential VIPs arriving or visiting various hotel areas, ensuring they are welcomed and accompanied to their destination. Efficiently handle all front desk administrative tasks, ensuring guest account accuracy and proper billing/credit card processing in line with local charge limit regulations. Ensure all relevant information is promptly communicated to the front desk management team. Seek continuous improvement in personal knowledge and skills, actively engaging with leadership in creating best practices for the front desk. Maximize hotel sales and revenue by promoting upselling/cross-selling. Ensure guests receive a quick and efficient check-in and check-out process. If applicable, be knowledgeable about the digital check-in process to assist guests accordingly. Be responsible for maintaining guest profiles to ensure an accurate source of information on each guests needs and preferences. Demonstrate the ability to work under supervision and maintain a courteous and helpful attitude toward both colleagues and guests, with strong communication skills, enthusiasm, and a willingness to learn. Have the ability to understand and exceed guest expectations and needs. Support, uphold, and enforce hotel service standards. Ensure that all guest inquiries or requests are handled politely and efficiently within an acceptable timeframe. Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department. What we are looking for: University degree or vocational training in Tourism, hotel management, or similar. Requisitos :
-
Front office agent
2 settimane fa
Milan, Italia CampusX A tempo pienoCampus X è una società Italiana che opera nel settore dello student housing ( che offre ai suoi ospiti un’esperienza abitativa full optional e di respiro internazionale all’interno delle proprie strutture. Stiamo cercando un Front Office Agent per la struttura CX di Milano North of Milan ! Se hai voglia di contribuire al nostro progetto, sei...
-
Front Office Agent
2 settimane fa
Milan, Italia Hosco.com A tempo pienoA Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and...
-
Front Office Agent
2 settimane fa
Milan, Italia Hosco.com A tempo pienoA Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?Achieve positive outcomes from Guest queries in a timely and efficient mannerEnsure an efficient reception experience for Guests, including check in/out, and...
-
Front Office Agent
2 settimane fa
Milan, Italia Hosco.com A tempo pienoA Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing?Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and...
-
Casa Laveni
7 ore fa
Milan, Italia Bohopo Group A tempo pienoCasa Laveni is the first boutique hotel in Milan by Bohopo Group, an international hospitality group with over 11 boutique hotels across Europe. Located in Via dei Bossi, just a few steps from Milan’s Duomo, Casa Laveni is a new boutique hospitality project focused on service quality, operational excellence, and a guest-centric approach. For our opening...
-
Front office agent
1 settimana fa
Milan, Italia Ali Professional A tempo pienoRituali, brand di Ali Professional specializzato nella ricerca e selezione di talenti nei settori di hotellerie e ristorazione di lusso — ricerca un/una Front Office Agent per una raffinata struttura cinque stelle. Il Boutuque hotel incarna una destinazione iconica per design, atmosfera affascinante e servizio su misura. Un luogo elegante e contemporaneo,...
-
Agente front-office
6 giorni fa
Greater Milan Metropolitan Area, Italia The Plein Hotel A tempo pienoAs a Front Office Agent at The Plein Hotel Milanyou will deliver excellence within our guest experience with every interaction. Ensuring our guests have a truly memorable stay though the experience you and our team provide.Inspired by German fashion designer, Philipp Plein, this five-star luxury boutique hotel, member of Small Luxury Hotels of the World,...
-
Front Office Agent
2 giorni fa
Milan, Italia Jobbit A tempo pienoHosco What will I be doing? A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Achieve...
-
Front Office
1 settimana fa
Milan, Italia Grand Hotel et de Milan - Member of The Leading Hotels of the World A tempo pienoGrand Hotel et de Milan è una prestigiosa struttura 5 Stelle Lusso situata nel cuore di Milano, punto di riferimento per chi ricerca un’atmosfera elegante, riservata e accogliente. Inaugurato nel 1863, il “Milan” conserva tutto il fascino di un’antica casa milanese e ancora oggi è l’hotel prediletto dalle celebrità della cultura, dello...
-
Front office
7 giorni fa
Milan, Italia Grand Hotel Et De Milan - Member Of The Leading Hotels Of The World A tempo pienoGrand Hotel et de Milan è una prestigiosa struttura 5 Stelle Lusso situata nel cuore di Milano, punto di riferimento per chi ricerca un’atmosfera elegante, riservata e accogliente. Inaugurato nel 1863, il “Milan” conserva tutto il fascino di un’antica casa milanese e ancora oggi è l’hotel prediletto dalle celebrità della cultura, dello...
