Tour Guide Manager
10 ore fa
Grand Circle Corporation is dedicated to enriching the lives of our travelers, employees, and the communities where we live and work. As the leading U.S. direct marketer of international travel for Americans aged 50+, we've welcomed over one million travelers since 1958.We're now seeking a Program Services Manager (Tour Guide Manager) based in Rome to join our team.What We're Looking For:A strong, engaging leader who is adaptable, creative, organized, and self-drivenExperience in training, coaching, and/or people management (travel industry experience is a plus)Excellent written and verbal English communication skillsProven ability to build trust-based relationships and motivate teamsSolid administrative skills, including proficiency with databases and Microsoft OfficeSound judgment with the ability to make tough decisions when neededWillingness to travel on short notice and work extended hours when requiredDependability, integrity, strong work ethic, and effective time managementWhat We Offer:Competitive compensationIncentive Bonus based on targeted resultsMerit increase based on performancePersonal and Professional Growth – Available on requestMilestone Bonus + Travel certificate for every next 5th anniversary of employment at GCCTravel Deals – WORLDWIDE GC Tour packages available to @ discounted priceReferral BonusFull training program onsiteUnique Corporate CultureWorking as part of an international team (exposure to colleagues in worldwide offices).All benefits are applicable at company discretionKey Responsibilities:Recruit and train Tour Guides aligned with our Company ValuesBuild and maintain hiring and training plans to support all products needsLead Tour Guide meetings and training sessions both in-office and on the roadCreate individualized training plans for new Tour GuidesSupport, inspire, and coach the existing Tour Guide team to achieve excellenceConduct live coaching via phone, Microsoft Teams, and in personRide along on tours to assess and support on-the-ground performanceAssign Tour Guides based on performance and operational requirementsAddress underperformance when necessaryEngage with travelers during toursProvide 24/7 emergency support to Tour GuidesManage administrative tasks while traveling and in the officeReview passenger feedback to inform coaching plansDeliver weekly reports to Regional LeadershipKey Requirements:Experience in corporate culture–driven hiring and trainingDemonstrated ability to lead, motivate, and develop people to achieve high-quality resultsStrong prioritization and decision-making skillsAbility to conduct effective 1:1 communication using feedback modelsComfortable working in a fast-paced environmentConfident public speaking and presentation skillsProficiency in Microsoft Word and ExcelAbility to travel as requiredTravel industry experience preferredApplications should be e-mailed to Jamila Zenobio at Jzenobio@oattravel.com.Please note that your application and CV should be in English.By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: gdprinfo@oattravel.com.
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Tour Guide Manager
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Rome, Italia Grand Circle Corporation A tempo pienoGrand Circle Corporation is dedicated to enriching the lives of our travelers, employees, and the communities where we live and work. As the leading U.S. direct marketer of international travel for Americans aged 50+, we've welcomed over one million travelers since 1958.We're now seeking a Program Services Manager (Tour Guide Manager) based in Rome to join...
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Rome, Italia Grand Circle Corporation A tempo pienoGrand Circle Corporation is in business to change the lives of our travelers, employees, and communities in which we work and travel. We're the largest U. S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958.Grand Circle is currently seeking candidates for the...
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Rome, Italia Grand Circle Corporation A tempo pienoGrand Circle Corporation is in business to change the lives of our travelers, employees, and communities in which we work and travel. We're the largest U. S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958.Grand Circle is currently seeking candidates for the...
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