Onsite it technician

Role:We are looking for a Resident IT Technician with experience in Desktop / End-user Support within enterprise environment, preferably multinational companies.Your tasks are...Technical support IMAC and break-fixSupport for hardware, such as workstation and mouse, keyboard, monitor, scanner, and non-MPS printer supportProvide setup and technical support for conference rooms and internal Vo IP phones.Collaborate with IT Infrastructure support groups to escalate incidents and follow up to ensure timely resolution.Communicate regularly with the Deskside Management Team to address asset management, break/fix, and service desk processesUpdate windows workstation to latest version of OSCoordinate with OEM/3rd party for connectivity and infrastructure issues as neededManage issues related to conference room audio issues and configure printers and Desktop issuesPerform user management and access management in Active Directory and Azure Active DirectoryWork on configuring Cisco ACI Cisco switches Cisco routers Cisco Meraki SDWAN devices and Cisco WLCAPsProvides break-fix support and the development/rollout of new capabilities.Manages the life cycle of IT devices in supported sites.Supports on-call schedule and response to priority IT incidents as needed.Ensures SLA targets for incident and request resolution are met and perfectly exceeded.Assists in determining, evaluating and recommending technical solutions to address business needs.May administer certain user accounts, to include security, account creation, account deletion, and all related maintenance.Maintains all relevant technical documentation to ensure easy knowledge transfer within area of responsibility.Location: Lomagna (Lecco - fully onsite)Employment contract: 1-year fixed-term (with possibility of transformation into permanent)Requirements:Level 2 Support - Enduser SupportIdeally background as IT engineer with at least 2 years of experienceExperience in OS, Apps and H/W installation and troubleshooting depending on project productsGood English and fluent ItalianFamiliar with ticketing systemBenefits:Buddy programInternal career development programInternational job opportunitiesOnboarding programStaff discountsTicket Restaurant (Edenred, Sodexo, UP)/ Meal VoucherBe part of Us: Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.