Business Line Manager Service

As BLM CSOofMultiAirItalia, youare responsible forthe development and growth of CSO business inItaly.

Your mission as BLMCSOis to accelerate a sustainable growth and profitable business for CSO through dealers' network looking for solutions and opportunities, by delivering reliable and innovative aftermarket product offers with the aim tomaintainand increase our distributors value and customers productivity.

You are a member of theMultiAirItaliacompany's management team and report to the General Manager, withvery closeinteraction withall the internal departments and with thedivisional team.

Key responsibilities
Mission
As BLM CSOofMultiAirItalia, youare responsible forthe development and growth of CSO business inItaly.

Your mission as BLMCSOis to accelerate a sustainable growth and profitable business for CSO through dealers' network looking for solutions and opportunities, by delivering reliable and innovative aftermarket product offers with the aim tomaintainand increase our distributors value and customers productivity.

You are a member of theMultiAirItaliacompany's management team and report to the General Manager, withvery closeinteraction withall the internal departments and with thedivisional team.

General Values

Promote and ensure the Group's Core Values Interaction, Commitment and Innovation, guidelines and policies laid down in The Way We Do Things.

Support the Group's Vision "First in Mind and First in Choice" by focusing on and continuously promoting and developing a Customer-Value and a Customer-Care driven culture

Develop and support a spirit of open communication, fairness,non-discriminationand respect for the individuals in all areas of operation

Developstrong supportto "People Care" with focus onidentifying, supporting and follow up of talented employees with a good potential to grow in the Atlas Copco Group

Interact with other Group units in a constructive,productiveand unselfish way that supports the development of synergies and theconsolidatedresult of the Divisions andperformance of the Business Area (and the Group)

Safeguard integrity and transparency of operations and of the legal structure by making sure that FAM and Business Code of Practice is understood and applied where relevant

Specific

Coordinate and develop the sales of aftermarket products and solutions through dealers' network together with the Sales Team

Execute and implement sales and marketing strategiesregardingspare parts

Ensure best pricing strategy

Set,focusand review periodic sales,profitand efficiency reports and KPI's

Develop tools and process to support customers business growth in collaboration with the marketing and communication team; you will be involved to define/organize events activities, such as Competence Development Training, Distributor Event, Fairs

Lead the Technical Support Team to provide best support to Distributors

Develop the culture of maintenance ensuring that Distributors have right competence to service our equipment, easy access to solutions and exchange information

Maximize theutilizationof the available aftersales Tools and platforms tooptimizethe process with focus to minimize administration

Report to CTS Division whenrequiredas well asbe responsible forCTS targets achievement

Collaborate with the CTS Divisional Team in the development of new products/service solutions by providing feedback on the reliability of our machines and market needs

Develop relationship with customers through effective communication, interpersonal skills, and professionalism

Develop and provide training to increase the competence level of the Customers

Logistic & service execution excellence

Build andoptimizea direct salesand servicemodel to increase customer engagement and drive sales.

Your skills and experience

Required Experience & Knowledge

Proven track record in sales development and key account and territory management

Experience in customer management and B2B sales.

Excellent negotiation skills, strong customer focus and financial acumen.

Proficiency in MS Office, Outlook, CRM systems (C4C), and PowerBI; CAD 2D/3D is a plus.

English proficiency at B2 level or above, Italian mother tongue.

Good knowledge of MS Office.

Education

Bachelor's degree in business, Engineering or a related field or