Bus Italy Service Specialist

22 ore fa

Turin, Italia Iveco Group A tempo pieno

Key duties/responsibilities:Management of tender specifications, warranty and full service (maintenance and repair) analysis aiming to define costs and needs for Iveco and dealers.Main interface for all SZM (Service Zone Managers) to support network request and BUS product supportKeep track of the main services KPI for market Italy – main interface with market and central departmentsInterface with others internal department like sales, parts, and other customer service-related functionsMonitoring the costs of Full Service for the Key Account (maintenance and repair).Analyses of the services portfolio aimed at improving revenues and contain costsMonitoring and follow-up with the Service Director on services spending, unavailability penalty costs and budget definition for the following year.Backoffice support in organizing the Service Bus meetings aimed to discuss technical assistance issues and evaluating improvement plans with the assistance networkSupport in configuring the vehicle problems in operation and process of creating the non-conformity report for analysis by Quality.Organize the Dealer Technical Bus meeting for the service network to share product solutions and define improvement to support workshops in the diagnosis of new generation vehicles.Analysis of performance recall campaign penetration and quality of technical reportsMonthly alignment with the Service Manager on the progress of KPIs and evaluation of possible solutionsJob specification / Skills:BUS Technical knowledgePerfect knowledge of vehicle electronics and data transfer systemsKnowledge of main system like SAP, ExcelEnglish language required (knowledge of French is appreciated, but not essential)Attitude to teamwork and working towards objectives and deadlinesPrevious experience in service departmentAvailability to travel within the national and European territory

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