Project Manager Technical Assistance Transformation
4 ore fa
Position descriptionJob Family/ProfessionSales & Marketing - Sales & MarketingJob titleProject Manager Technical Assistance TransformationContractPermanent contractStatusStaffJob descriptionMISSIONLead and coordinate the worldwide rollout and implementation of the Technical Assistance (TA) Improvement Plan, including staffing reinforcement, process optimization, and ICT deployment. Ensure full alignment with Stellantis standards, operational requirements, and strategic business objectives.MAIN RESPONSIBILITIESEstablish, maintain, and drive a solid governance structure to ensure effective execution of the TA Improvement Plan.Coordinate and oversee end-to-end project activities across regions, functions, and stakeholders.Define, track, and manage project schedules, milestones, KPIs, and deliverables, ensuring compliance with Stellantis methodologies and quality standards.Collaborate closely with Technical Assistance teams to support process improvements, troubleshoot issues, and ensure operational readiness.Prepare, maintain, and validate all project-related documentation, ensuring accuracy and completeness.Promote strong communication and collaboration across cross-functional and cross-regional teams.Monitor project progress, identify risks and bottlenecks, propose mitigation plans, and implement corrective actions when needed.Consolidate and report project status, achievements, risks, and improvement areas to management on a regular basis.Ensure alignment with change management practices, supporting training and adoption of new processes or tools.Profile5-7 years of experience in project management, technical assistance, or aftersales operations within the automotive sector.Solid understanding of service processes in automotive dealerships, including customer reception, diagnosis, repair workflow, and aftersales support.Proven ability to manage complex, multi-regional projects involving multiple stakeholders.Strong skills in project planning, execution, monitoring, and reporting, with a focus on simplification, efficiency, and process improvement.Good knowledge of aftersales operations and organizational structures within automotive networks, preferably within Stellantis.In-depth understanding of technical assistance processes, support workflows, and ICT tools for process management.Familiarity with network organization, dealer operations, and change management practices.Fluent in English, with excellent communication, leadership, and team collaboration capabilities.Previous experience leading aftersales or technical assistance projects is required.#LI-MidSeniorLevel#LI-Hybrid#LI-FullTime#LI-EG2Position locationCountryEurope, ItalyCityRivalta di TorinoCandidate criteriaMinimum level of experience required5 to 10 yearsLanguagesEnglish (Fluent (3,5 - 4,4 Bright))
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