Technical Assistance Systems Lead

5 giorni fa

Rivalta di Torino, Piemonte, Italia Stellantis A tempo pieno

MISSION

∙ Manage and continuously improve the ICT-based systems supporting detection and Technical Assistance within Stellantis.

∙ Design, document, and validate system specifications that enable efficient technical assistance and quality workflows.

∙ Guarantee effective reporting and performance monitoring through Power BI dashboards.

∙ Foster innovation, simplification, and operational excellence in technical support and repair processes.

Main Responsibilities
∙ Manage the end-to-end anomaly detection and resolution system using Stellantis ICT tools, including application setup, configuration, and issue resolution.

∙ Ensure accuracy, consistency, and up-to-date status of data used across all reporting tools.

∙ Write clear, detailed, and structured functional and technical specifications for system development, evolution, and enhancements.

∙ Coordinate and support the rollout of new features or new systems within the assigned scope.

∙ Train new users and provide ongoing support on system functionalities.

∙ Prepare, perform, and document validation and User Acceptance Testing (UAT) for new or updated ICT solutions.

∙ Develop, maintain, and optimize Power BI dashboards to monitor KPIs, detect anomalies, and evaluate technical assistance performance.

∙ Contribute to continuous improvement of workshop processes, technical workflows, and support tools.

∙ Benchmark best practices from other OEMs and integrate relevant improvements into internal processes and systems.

Profile

∙ 5–7 years of experience in system management, ICT tools administration, or technical support environments.

∙ Strong understanding of automotive technical assistance processes, quality workflows, and anomaly detection systems.

∙ Proven experience in writing functional and technical specifications for system development or enhancements.

∙ Hands-on experience with Power BI (data modelling, DAX, dashboard design).

∙ Ability to manage UAT, validation activities, and system rollout.

∙ Excellent analytical and problem-solving skills, with attention to data consistency and process efficiency.

∙ Strong communication skills and ability to train end users and support teams.

∙ Capacity to work in cross-functional and international environments.

∙ Fluent in English; knowledge of other languages is a plus.

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

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