Guest Experience Agent

2 giorni fa

Milan, Michigan, Italia Empresa confidencial A tempo pieno

ABOUT NUMA

Hey there We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.

About the Role

Reimagine hospitality: Reimagine hospitality with Numa and join a team transforming the guest experience across our stylish properties in Europe. As a Guest Experience Agent, you’ll play a crucial role in ensuring every guest feels cared for, balancing online guest communication with face-to-face interactions at our property.
Guest whisperer: You'll be the go-to person for all guest inquiries, handling everything from booking modifications to local recommendations with confidence and charm.
Online Guest Support: Serve as the primary point of contact for guests across all our European properties, communicating via phone, email, and WhatsApp. Manage guest tickets efficiently, resolving booking modifications, answering inquiries, and addressing concerns with professionalism and care. Provide a seamless and consistent service experience across all touchpoints, ensuring guest satisfaction and loyalty.
Ultimate host: Create a warm and welcoming atmosphere for guests arriving at our properties. Guide them through the check-in process, ensuring a smooth start to their stay and setting the stage for an unforgettable experience.
Local expert: Become an expert on your property and its surroundings. Offer insider tips and personalized recommendations to enhance the guest experience, going above and beyond to create memorable moments.
Problem-solver extraordinaire: Handle guest requests and emergencies with efficiency and grace, ensuring any issues are resolved promptly and effectively. Your ability to think on your feet and provide solutions will be key to guest satisfaction.
Team player: Collaborate closely with your colleagues to ensure seamless operations and exceptional guest satisfaction. At Numa, we believe in the power of teamwork to deliver outstanding results.

About You

Passionate about hospitality: You genuinely enjoy interacting with people and creating positive experiences.
Communication superstar: Strong communication skills in English and Italian; proficiency in additional languages is a plus.
Tech-savvy: You're comfortable using various communication tools and platforms, including email, WhatsApp, and booking systems.
Problem-solver: You have a knack for finding solutions and can handle challenging situations with grace and efficiency.
Team player: You thrive in a collaborative environment and enjoy working with others to achieve common goals.
Flexible and adaptable: You're comfortable working in rotating shifts, including weekends, to meet the needs of our guests.

This is a fully on-site role and hired on a Fixed-Term Contract basis. You'll be based in the lobby of our property, where you’ll focus primarily on online communication while also delivering personalized, in-person guest experiences. If you’re ready to shape the future of modern hospitality and make a real impact, we’d love to hear from you

ABOUT OUR OFFER

Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.

Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.

For more information on the processing of your personal data, please see our Privacy Notice.

ABOUT NUMA
Hey there We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.We’re not just transfor...

Stipendio stimato

24.640 € - 40.320 € //anno

Sblocca questa offerta e migliaia di altre

Accedi ai dettagli e candidati direttamente

12.847 professionisti accedono alle offerte esclusive

Passo 1 di 2 - Scegli il tuo piano

Prova

7 giorni di accesso

2,99 €

pagamento unico

Annuale Miglior valore

5,00 €//mese Risparmia 50%

59,99 €

//anno

Mensile

Massima flessibilità

9,99 €

//mese

Sblocca offerta completa

Accesso completo alle offerte dirette verificate

Candidati direttamente all'azienda

Avvisi prioritari (2h prima)

Annulla quando vuoi

Pagamento sicuro

Accesso istantaneo

Stripe

On-site Sales Agent, Milan

21 ore fa

Milan, Michigan, Italia Indie Campers A tempo pieno

ABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we...
On-site Sales Agent, Milan

2 giorni fa

Milan, Michigan, Italia Indie Campers A tempo pieno

ABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we...
Market Associate

2 giorni fa

Milan, Michigan, Italia Airbnb A tempo pieno

The Community you will join: Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. These hosts can You will focus on building strong relationships with these hosts, helping them optimize...
Market Associate

21 ore fa

Milan, Michigan, Italia Airbnb A tempo pieno

The Community you will join: Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. These hosts can You will focus on building strong relationships with these hosts, helping them optimize...
Market Associate

2 giorni fa

Milan, Michigan, Italia Airbnb A tempo pieno

The Community you will join: Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. These hosts can You will focus on building strong relationships with these hosts, helping them optimize...
Market Associate

21 ore fa

Milan, Michigan, Italia Airbnb A tempo pieno

The Community you will join: Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. These hosts can You will focus on building strong relationships with these hosts, helping them optimize...
Tirocinio in Turismo

21 ore fa

Milan, Michigan, Italia Indie Campers A tempo pieno

ABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we...
Tourism & Operations Internship - Erasmus+

2 giorni fa

Milan, Michigan, Italia Indie Campers A tempo pieno

ABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we...
Tourism & Operations Internship - Erasmus+

21 ore fa

Milan, Michigan, Italia Indie Campers A tempo pieno

ABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we...
Tirocinio in Turismo

2 giorni fa

Milan, Michigan, Italia Indie Campers A tempo pieno

ABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we...

Americhe

Europa

Asia / Oceania