Software Implementation Manager

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
 

In a nutshell

We are looking for a Software Implementation Manager responsible for the software implementation functions of the Eurofins network’s laboratory solutions.  This person will work with the local stakeholders of various Eurofins sites to evaluate current processes and develop an adoption plan.  As the team lead, you will organise and coordinate the activities of the EU Electronic Laboratory Notebook (ELN) implementation team to complete the implementation activities necessary for the implementation of in-house developed software, including but not limited to, training, documentation, instrument integration and ELN template/recipe/worksheet configuration.  Currently the primary focus is ELN software. 

As the business and software matures, responsibilities will shift to additional business lines or software.

This role is based in Europe with possible service worldwide.

How can you help us?

As a Software Implementation Manager, you will:

• Develop a strong understanding of software functionality through the utilisation of available documentation (e.g. User Requirements, Product Backlog Items, Release Notes, Module Functional Definition, SOPs, and Training Materials) and by collaborating with software Business Process Owners, Product Owners, NA Implementation Specialists, Business Analysts, etc.
•  Design global training materials, and/or utilise training materials from the NA Implementation Specialist, for software implementation and optimised system use by the business.
• Lead or participate in software training sessions or subject matter expert workshops.
• In collaboration with local stakeholders and the EU ELN Implementation team, evaluate documentation practices in each testing area and identify the ELN documentation methodology to be implemented. 
• Facilitate best practices and standardisation across EU BioPharma Product Testing (BPT).  Draft/configure electronic worksheets and/or ELN templates/recipes to achieve rapid laboratory adoption of the software. 
• In collaboration with local stakeholders and the EU ELN Implementation team, evaluate current business processes and identify changes necessary due to the impact of the new software.
  • Provide consultation based on Lean principles.
  • Promote software to maximize business value.
  • Promote harmonised business practices.
  • Fully committed to quality and regulatory (e.g. GMP) compliance.
• Provide a program plan for organised and achievable software deployment.  Collaborate with local stakeholders to design detailed project plans.
• Facilitate process/software change.  Work within the BPT IT Solutions Change Control process and facilitate change management/change acceptance.  Foster relationships with business stakeholders that balances empathy and understanding with the ability to challenge and drive positive change.
• As software is adopted, provide surveillance to ensure intended use of the software. 
• Provide support and consultation to local Subject Matter Experts in the case of end user questions.
• Provide accountability to maintain timeline commitments for software implementation:
  • Routine meetings and close, active support for initial implementation plus additional templates.
  • Consistent follow-up to ensure progress through 100% target implementation (e.g. bi-weekly).
  • Consistent follow-up to ensure continuing success and value post-100% (e.g. monthly, quarterly).
  • Quickly escalate at-risk deadline miss or issues of quality/regulatory non-compliance.

Are you our kind of extraordinary?

We’re looking for someone who has:

• B.S. Science, Engineering, or Computer Science or an equivalent degree. 
• Minimum 5 years of experience in Laboratory Operations and Testing.
• Been part of at least one software deployment, preferably within Eurofins BPT.
• Strong and proven background in laboratory science.
• Strong and proven leader and presenter.
• Lean certification or proficient with concepts. 
• Exposure to international projects and multi-site collaboration is highly preferred.
• Very good English communication skills (concise writing and orally convincing).
• Very good interpersonal skills at all levels of the organisation, with capability to influence decisions and lead others to achieve results.
• Should possess great leadership skills to motivate users to adopt software and embrace change. 
• Ability to work in a complex international environment.
• Responsive problem solver and takes proactive actions.
• Eager to learn and continuously develop personal and technical capabilities.
• Demonstrated strong experience and knowledge of laboratory testing operations.  Familiarity with common operational processes, use cases, analytical terminology.
• Open to travel for business – 50% of working time in the first two years of employment, then 30%. 

We support your development Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway Eurofins companies are committed to supporting your career development.

We embrace diversity The Eurofins network of companies believes in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to ca. 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2023, Eurofins generated total revenues of EUR 6,515 million, and has been among the best performing stocks in Europe over the past 20 years.