Service Manager

1 giorno fa

Italy Empresa confidencial A tempo pieno

Description

Why join us in 2026?

Think about the digital tools we use every day—from virtual shopping to contactless payments. They are shaping our future. Join us to help influence the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.

What we offer you as an IT Service Manager:

Attractive compensation and a competitive overall package.
Meal vouchers and healthcare expense reimbursement.
Hybrid working model (Milan or Rome).
Structured training path and continuous support from your manager.
Private health insurance and supplementary pension fund.

Your future role

You will join Nexi’s IT team in Milan or Rome in a hybrid work model, contributing directly to the excellence of our digital services. In this role, you will act as the link between technical operations and strategic analysis, coordinating external partners and internal teams to ensure flawless performance and drive continuous improvement. This is an exceptional opportunity for those who want to combine ITIL methodology with technical expertise.

Your main responsibilities will include:

Managing IT service operations (Incident, Problem, Change Management) following the ITIL framework.
Analyzing performance data to identify trends and areas for service optimization.
Developing small tools or automation scripts (Python, SQL, SOQL, Apex) to enhance internal efficiency.
Coordinating external vendors and technical teams to ensure full compliance with SLAs.
Actively contributing to the evolution of ITSM processes and monitoring metrics.
Participating in digital transformation projects and migrations to Cloud environments.

Qualifications required to succeed in this role:

Strong knowledge of the ITIL framework (Foundation certification is a highly appreciated plus).
Solid experience with ticketing platforms such as ServiceNow or Jira Service Management.
Technical skills in SQL and scripting languages (Python, Bash, or PowerShell) for data analysis.
Excellent command of technical English (B2 level) for international contexts.

Additional skills and experiences that will help you stand out:

Ability to create dashboards and advanced reporting using BI tools (Power BI or Tableau).
Basic understanding of Cloud architectures (AWS, Azure, or GCP).
Strong problem-solving attitude and curiosity for new technologies.
Excellent cross-team collaboration skills and a hands-on approach.
Outstanding communication and presentation abilities, both with peers and C-level stakeholders.

DescriptionWhy join us in 2026?Think about the digital tools we use every day—from virtual shopping to contactless payments. They are shaping our future. Join us to help influence the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growt...

Stipendio stimato

42.560 € - 76.160 € //anno

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7 giorni di accesso

2,99 €

pagamento unico

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5,00 €//mese Risparmia 50%

59,99 €

//anno

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Massima flessibilità

9,99 €

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