Costa Crociere
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Costa Crociere is looking for:
German Hospitality Operator
Aim of the Position
As Hospitality Operator, you will be the main reference for the information and requests of our Guests onboard. You will be successful using your natural relational capacity in terms of communication, empathy and the creation of solutions with a view to optimizing the service
Main Responsibilities
- Being responsible of all the onboard services and departmental procedures (such as luggage handling, lost & found) providing accurate and timely information to Guests and manage their requests
- Performing multiple tasks without compromising the quality of delivery (such as wake-up calls, public announcements, external calls, fax, Internet, e-mail, internal and satellite calls from shore to ship, cabin safety boxes assistance)
- Providing assistance with embarkation and disembarkation operational tasks giving substantial support to the Hospitality team in dealing with department priorities
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