Security Supervisor

Casa Brera, a Luxury Collection Hotel, Milan is currently recruiting a Security Supervisor. 

This is full-time position, 5 days a week with 2 days off. The ideal starting date is beginning of February.

About us 

Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city’s evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city’s timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite. 

Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo

Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

What you’ll do 

The Security Supervisor ensures full compliance with safety and security policies for guests, associates, and suppliers. The role oversees and coordinates external security patrol activities, leads the response to incidents and emergencies, and manages key control and access systems to protect people and property.

Safety and Security

• Work in coordination with the external health and safety consultant (RSPP) and relevant stakeholders to ensure the implementation and compliance with the DVR (Risk Assessment Document)
• Ensure the application of property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Enforce company and department safety and security policies and procedures to ensure a clean, safe, and secure environment for associates, guests and suppliers.
• Identify and correct unsafe procedures or conditions in all areas, report them to management and register them into the company system.
• Use and supervise that appropriate personal protective clothing (PPE) is wore by staff and report to the upper management in case of negligence
• Complete appropriate safety training and certifications to perform work tasks and deliver safety and security training to hotel associates 
• Maintain regular communication with local authorities, including police and other relevant agencies (Fire brigade, local embassy and municipality), to ensure proper coordination and compliance

Surveillance

• Oversee the operations and shift schedules of the external Security/Patrol team, ensuring all tasks are completed in accordance with the service agreement.
• Ensure that Closed Circuit Television (CCTV) systems are operated in compliance with current legislation and company standards.
• Ensure the CCTV system HIK VISION is working properly and operative 24\7, reporting any malfunctions and being confident with it, in order to collect images or footage in case of need.
• Ensure Security/Patrol team is vigilant and promptly identify any unauthorized or undesirable individuals on the property
• Identify and correct unusual circumstances, safety violations, employee safety issues, or unresolved safety work orders, report them to management and register them into the company system
• Ensure policies and procedures on property access for associates, suppliers and guests are communicated and followed.

Incident/Emergency Response

• Coordinate the emergency response team and oversee its operations during critical situations.
• Provide assistance to guests and employees in the event of emergencies, ensuring their safety and well-being
• Respond to the scene of guest or employee accidents and determine if emergency aid is required.
• Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
• Complete incident reports to document all Security/Loss Prevention and safety related incidents such as theft, accidents, physical hazards, and fire alarms.
• Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting incident.
• Respond to domestic problems with guests and call for outside assistance if necessary.
• Resolve safety hazard situations.
• Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
• Conduct follow-up investigations of all accidents, injuries, losses, or criminal acts occurring on the property.

Investigations/Reports

• Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals.
• Collect information related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
• Conduct interviews with relevant parties in order to obtain statements and information related to incidents.
• Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged into company system MIRA, PREPARED, MY VAULT, BUSINESS CONTINUITY&SALES FORCE
• Assist manager/supervisor in conducting regular documented safety inspections.

Key Management

• Supervise the key management systems procedures and operations (rooms keys, security badges, staff entrance) and liaise with related system supplier for system maintenance and updates.
• Conduct a key control audit, including monitoring electronic key boxes, issuing and receiving all master keys, radios, and beepers and keeping accurate records to ensure the safekeeping of these items.
• Ensure that everyone is granted the appropriate access rights in accordance with their role and responsibilities.
• Be accountable of all the tools related to key management (SAFLOK BY DORMAKABA, SIPASS BY SIEMENS) ensuring the correct setup and maintenance of the systems and providing reports in case of need.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines 
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Assist other employees to ensure proper coverage and prompt guest service.

What you'll need

• Experience in security&safety, ideally in the hospitality or luxury hospitality.
• English and Italian language knowledge
• Knolwedge of Italian safety&security legislation
• Ability to localize international processess&procedures 
• Able to work with a variety of different software systems and applications