Customer Service Representative
12 ore fa
La Valle Agordina, Veneto, Italia
Manila Recruitment
Tempo pieno
Gratuito con email o Google
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Company Profile:
Our client is a leading distributor of consumer electronics and home appliances segment across Australia and New Zealand. Operating from 2 main divisions: B2C and B2B channels, they partner with global brands to introduce products to market across leading retailers.
Duties &
Responsibilities:
â€
¢ Maintain and update an accurate log of activity in the CRM system, and Google Sheets â€
¢ Direct customers to online resources â€
¢ Answer customer inquiries via chat, email, Product Review, SMS, social media, and calls â€
¢ Meeting your Key Performance Indicators (KPIs) â€
¢ Chat Response Time: 30 Seconds â€
¢ Email Turnaround Time: 24-48 hours â€
¢ Update customer records in the system, including notes about interactions â€
¢ Pitch ideas for improving customer care â€
¢ Make recommendations to management to improve customer experience â€
¢ Consistent desire to learn new skills â€
¢ Maintains professional and technical knowledge â€
¢ Working within the system â€
¢ Perform other duties as assigned â€
¢ At least 1 year of experience as a Customer Service Representative â€
¢ Prior experience in customer service or support roles, especially in handling multiple communication channels â€
¢ Excellent verbal and written communication skills in English â€
¢ Ability to respond to customer inquiries quickly, accurately, and with attention to detail â€
¢ Efficient in managing several conversations across different platforms simultaneously â€
¢ Comfortable working in a fast-paced, dynamic environment Nice-to-have / Advantageous
Skills:
â€
¢ High School Diploma or equivalent required; Associate or Bachelor’s Degree â€
¢ E-commerce experience
Responsibilities:
â€
¢ Maintain and update an accurate log of activity in the CRM system, and Google Sheets â€
¢ Direct customers to online resources â€
¢ Answer customer inquiries via chat, email, Product Review, SMS, social media, and calls â€
¢ Meeting your Key Performance Indicators (KPIs) â€
¢ Chat Response Time: 30 Seconds â€
¢ Email Turnaround Time: 24-48 hours â€
¢ Update customer records in the system, including notes about interactions â€
¢ Pitch ideas for improving customer care â€
¢ Make recommendations to management to improve customer experience â€
¢ Consistent desire to learn new skills â€
¢ Maintains professional and technical knowledge â€
¢ Working within the system â€
¢ Perform other duties as assigned â€
¢ At least 1 year of experience as a Customer Service Representative â€
¢ Prior experience in customer service or support roles, especially in handling multiple communication channels â€
¢ Excellent verbal and written communication skills in English â€
¢ Ability to respond to customer inquiries quickly, accurately, and with attention to detail â€
¢ Efficient in managing several conversations across different platforms simultaneously â€
¢ Comfortable working in a fast-paced, dynamic environment Nice-to-have / Advantageous
Skills:
â€
¢ High School Diploma or equivalent required; Associate or Bachelor’s Degree â€
¢ E-commerce experience