Service Management Specialist
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• We rely on your expertise to support and continuously improve IT service management processes across GETEC our the digital workplace environment.
• You coordinate operational service governance activities between internal stakeholders and GETEC's managed service partners.
• Monitoring and reporting on service performance, KPIs, SLAs, XLAs, and operational metrics is part of your responsibility.
• You support incident, problem, change, request, and major incident management processes to ensure stable service delivery.
• Facilitating service review meetings and operational governance forums belongs to your area of responsibility.
• You assist in root cause analysis and contribute to the development of continual service improvement initiatives.
• Maintaining service documentation, process standards, operational procedures, and knowledge management records lies in your hands.
• You support supplier and vendor performance management activities and ensure transparency regarding service quality.
• Ensuring compliance with security, risk, audit, and governance requirements is part of your role.
• You contribute to service transition, operational readiness, and change implementation activities.
• Identifying opportunities for process optimization, automation, and operational efficiency improvements forms an important aspect of your work.
• You support initiatives aimed at improving employee and customer experience throughout the service delivery lifecycle. YOU AS A PERSON AND WHAT YOU BRING
• Completed Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field
• Relevant certification such as ITIL Foundation is desirable
• 3 to 5 years of experience in IT service management within medium to large enterprise environments
• Experience working in IT operations, service management, or service governance functions
• Strong understanding of IT service management principles and operational processes
• Experience with service reporting, KPI management, and operational analytics
• Familiarity with ITSM platforms such as ServiceNow and related service management tools
• Good knowledge of reporting and analytics solutions such as Power BI
• Experience working with suppliers, support teams, and operational stakeholders
• Strong organizational, coordination, and communication skills
• Ability to manage multiple priorities and stakeholders simultaneously
• Analytical mindset combined with strong problem-solving capabilities and attention to detail
• Standardization-oriented approach
• English C1
WHAT WE OFFER
• A stimulating environment where employees have the opportunity to achieve their career aspirations and develop their professional technical skills through training programs, cutting-edge projects, and hands-on experience.
• The opportunity to join a fast-growing company in the energy sector, playing a leading role in energy efficiency, sustainability, and technological innovation.
• A dynamic and constantly evolving workplace that values its people, their health, and their well-being, supported by comprehensive welfare and wellbeing initiatives.
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