Front Office Host

The icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house. Epitomizing the hotel’s modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese. Always a meeting place for business people, creative professionals, travelers and Milanese, the Park Hyatt Milano’s common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe d'Elia’s Hair Jewelry Salon. As a Front Office Host at Park Hyatt Milano, you will be the face of the hotel, creating a warm, welcoming, and elegant arrival and departure experience for our guests. With a refined attention to detail and a deep understanding of personalized service, you will ensure each guest feels valued, recognized, and cared for throughout their stay. This role requires presence, excellent communication skills, and a genuine passion for luxury hospitality. Main Duties and Responsabilities:
• Greet guests with warmth and professionalism, ensuring a seamless arrival and departure experience
• Handle guest registration, room assignments, and payment procedures in accordance with hotel standards
• Provide personalized assistance by anticipating guest needs and offering thoughtful suggestions or solutions
• Maintain accurate guest records, preferences, and VIP profiles to ensure bespoke service
• Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction
• Respond to guest inquiries and requests, both in person and over the phone, in a timely and courteous manner
• Manage room changes, billing inquiries, and special requests with precision and empathy
• Promote the hotel’s services and amenities, as well as the Park Hyatt brand values
• Ensure a polished and professional appearance of the reception area at all times
• Handle any guest concerns or complaints diplomatically, escalating when necessary and following up to ensure resolution
• To actively upsell and cross sell hotel services and outlets

Qualifications:
We are looking for a candidate who is currently in a similar role or has Front Office experience in hotels, who has:
• A Diploma/Degree in Hospitality/Hotel Management, with minimum of 1 year work experience as Receptionist in a hotel
• Ability to work well with others in a guest and team-focused environment
• Good problem solving, administrative and interpersonal skills are a must
• Knowledge in Opera is an advantage
• Verbal and written English and Italian languages proficiency are required
• Work flexibly across rotating shifts, including regular overnight duties, ensuring seamless guest service and operational continuity 24 hours a day Position Details: Job Level: 4° CCNL Turismo-Federalberghi Employment Type: Full-time Salary Range: € 24.000
- € 26.000 gross per year / 14 months

Benefits:
• 12 free nights per year of service across Hyatt Hotels worldwide
• Employee and Friends & Family rates across Hyatt Hotels worldwide
• Dry cleaning of business clothes
• Complimentary meals on duty
• Continuous Learning & Development opportunities
• Staff celebrations
• Plan Welfare
• Settling the costs of urban public transport
- ATM Milano