Sales & Business Development Coordinator

We are looking for a Sales & Business Development Coordinator to join the DHL eCommerce Cross Border Solutions team

Location:
Milan, Italy Employment Type: One-year temporary contract with the possibility of extension Gross Total Compensation (Annual Base Salary + Profit Sharing): €32,000–€42,000, depending on the candidate’s qualifications, skills, seniority, and relevant professional experience Reporting Line: Strategic Key Account Manager Join DHL eCommerce At DHL eCommerce Italy, we believe that our people make the difference. We embrace change, think creatively, take ownership, and work together to deliver simple and effective solutions for our customers. Every parcel we deliver helps connect people and businesses, making everyday life easier and more convenient. Overall, Purpose of the Role The Sales & Business Development Coordinator supports the commercial growth of the company through lead generation, marketing and communication activities, event management, and sales support initiatives. The successful candidate will act as a trusted advisor to customers, helping them optimize their logistics and eCommerce supply chain while delivering sustainable revenue and margin growth for DHL eCommerce.

Key Responsibilities
Lead Generation & Qualification
• Identify and qualify potential customers through market research, digital channels, events, and networking activities.
• Support the management of sales leads and opportunities within the CRM system.
• Conduct initial prospect outreach and coordinate follow-up activities with the Sales team.
• Maintain and update prospect databases to ensure data accuracy and completeness. Sales Support
• Provide administrative and operational support to the sales force across the entire national territory.
• Assist with customer presentations, commercial proposals, and sales documentation.
• Support sales performance tracking and reporting activities.
• Coordinate with internal departments to ensure timely responses to customer requests and opportunities. Tender Management Support
• Support the preparation and submission of tenders, RFPs, RFQs, and commercial proposals.
• Coordinate the collection of information and documentation from relevant internal stakeholders.
• Ensure compliance with tender requirements, deadlines, and submission processes.
• Maintain an organized repository of tender-related documentation and templates. Marketing & Communication
• Coordinate internal and external communication activities to enhance brand awareness and market visibility.
• Support the creation of marketing materials, presentations, newsletters, case studies, and social media content.
• Collaborate with internal stakeholders to ensure consistent messaging across all communication channels. Events Management
• Organize and coordinate the company's participation in industry exhibitions, conferences, trade fairs, and networking events.
• Manage logistics, promotional materials, registrations, and stakeholder engagement before, during, and after events.
• Plan and coordinate small-scale corporate events, customer meetings, workshops, and internal engagement initiatives.
• Measure event effectiveness and provide post-event reporting and recommendations. Required Qualifications
• Bachelor's degree in Business Administration, Marketing, Communications, Economics, or a related field.
• 2-5 years of experience in sales support, marketing coordination, business development, or a similar commercial role.
• Experience in logistics, transportation, eCommerce, or B2B services is considered an advantage.
• Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel.
• Experience with CRM systems is preferred.
• Fluency in English (written and spoken) is mandatory. Key Competencies
• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities.
• Customer-oriented mindset.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy.
• Proactive and solution-oriented approach.
• Team player with the ability to collaborate across functions.
• Analytical skills and commercial awareness. Why Join Us? At DHL eCommerce, you will become part of an international, dynamic, and fast-growing business where your ideas and contributions can make a real impact. You will work alongside committed colleagues in a collaborative environment focused on continuous improvement and customer excellence. Interested in joining our team? We look forward to receiving your application. We look forward to getting to know you