Internship Customer Success— AI

About Vita Health Vita Health is building the Health Operating System: an AI-powered platform that turns fragmented health data into a single, personalized plan people actually follow. We pair our AI with a layer of human experts (nutritionists, trainers, and coaches) to help people improve how they eat, move, sleep, and recover, with measurable outcomes rather than vanity engagement. We deliver this exclusively through organizations — employers, insurance groups, and pharmacy chains — never direct to consumers. Blue-chip companies already run Vita Health for their employees. We are a venture-backed team of around 30 people, scaling fast and deliberately. Purpose of the Role People open Vita Health to get healthier, not to learn how an app works. When something is unclear (what a feature does, whether they logged something correctly, why their plan changed) they write to us. When we analysed our support conversations, most of them were not about bugs: they came from people who did not fully understand a feature, needed reassurance, or relied on a human even for simple tasks. Every one of those moments is a user who is stuck instead of progressing toward their goal, and a signal of where our product is not yet simple or explainable enough. Today we answer those signals one by one, and too few of them make it back into product decisions. This role exists to close that loop. You will help users get unstuck fast, using AI agents where they are reliable and people where trust is at stake, and you will turn what users tell us into evidence the product team acts on. Over time, the same approach can extend to the HR managers who run Vita Health for their employees. What You'll Own
• In-app user support. You answer the users who reach us through the app, resolve what you can and escalate the rest. You judge your work by how quickly users are back on track, not by how many tickets you close.
• Our AI support agent. You improve the AI agent that answers users first: filling knowledge gaps, testing answers, tuning the handover to a human. Simple questions get solved by the agent; anything involving health, frustration or trust goes to a person.
• Voice of Customer for the product team. Using AI, you group what users tell us into recurring themes and bring the product team the few that matter most, with numbers and real examples. You succeed when a signal changes a decision. You work with a dedicated tutor and the product team, on real user data from day one. If the in-app side runs well, you can grow into supporting the HR managers of our client companies. What success looks like – 15/30/90 days
• 15 days: You know the app as a user: you have used it daily and can explain every core feature simply. You handle in-app conversations with your tutor reviewing your answers, and you know when and to whom to escalate.
• 30 days: You handle standard support conversations on your own. You have closed the knowledge gaps behind the most frequent questions the AI agent gets wrong, and you have set a baseline for how many simple questions it resolves without a human. You have shared your first read of recurring user themes with the product team.
• 90 days: You run the Voice of Customer read every two weeks without being asked. At least one signal you brought has turned into a product decision (a fix, a backlog item).
The AI agent resolves more simple questions than at your 30-day baseline, and you have automated at least one manual task in support or reporting. Ideal Profile What you bring
• You are a student or you are eligible for an internship in Italy. Background is open: economics, management engineering, computer science or similar.
• You use apps and digital services and would love to work into the industry
• You enjoy experimenting with technology and use AI tools almost every day: you’ve already built something with them (whether it’s a custom assistant, an automation, a no-code app, or a side project). Tell us what you built and what broke along the way.
• You are comfortable with spreadsheets and simple analysis. You’re not a data scientist but you can turn a pile of messages into a few clear numbers.
• You write clearly and kindly in Italian. You can explain something simply to a user who is confused or frustrated.
• Italian fluent (users and clients are Italian). English good enough to read and write working documents. Nice to have
• Customer-facing experience of any kind (support, retail, hospitality, tutoring).
• Basic scripting (Python or JavaScript), SQL, or product analytics tools.
• A genuine interest in health, nutrition or fitness. What makes you stand out: a product mindset. You keep asking why a question keeps coming back, and you care more about removing the cause than about answering it well.

What We Offer
• 💰 Compensation: 650€ per month
• 🧘 Work arrangement: you will primarily work from our beautiful and pet friendly office in Milano at WAO Isola, however we’re flexible to meet your needs.
• 💡 Real impact: Your ideas won’t sit in a backlog — they’ll shape the future of health.
• 🤝 Supportive leadership: We believe in enabling, not micromanaging.
• ❤️ Join a team where purpose meets action — a unique opportunity to have a significant impact in the health sector Recruiting Process We believe hiring is a two-way conversation: while we assess your fit for the role, you'll also get the chance to evaluate if we're the right place for your next career move. Here's what you can expect:
• 👋 Intro Call with HR
• 🛠️ Technical Interview with a mini task
- meet our Head of Product and our Senior Growth Product Manager