Sales & Business Development Manager

Direct Sales
· Sales Process Development 📍 Milan, Italy 💼 Permanent, Full Time 💰 €35,000–€38,000 gross annual salary, based on experience, plus sales commissions The opportunity Do you have around 3–5 years of hands-on B2B sales experience and the ambition to take your next career step in a growing business where your contribution makes a visible difference? ThinkFree is looking for an ambitious, hands-on Sales & Process Development Manager to win new customers, build repeatable sales processes and help scale our commercial network. You will combine direct sales responsibility with the opportunity to shape how we grow, working closely with the Founders and seeing your ideas turn into action. Your initial focus will be our digital ecosystem for certified skills and verified professional profiles, serving schools, training organizations, institutions and enterprise partners. You will work directly with the Founders and closely with our sales network, commercial partners, Marketing, Product and Customer Success teams. Your first priority is to generate sales. Alongside your individual sales targets, you will develop the processes, tools and working methods needed to scale our sales network. We are looking for someone who can close a deal, understand what made it work and turn that experience into a method others can use. What you will do 1. Generate opportunities and close sales
• Plan the territorial expansion of the sales network, defining priority areas, coverage needs and where to deploy salespeople and commercial partners.
• Build and manage your pipeline through outbound prospecting, inbound leads, referrals and partner relationships.
• Maintain a high, consistent level of targeted outreach, calls, meetings and follow-ups.
• Understand customer needs and translate them into clear commercial proposals.
• Coordinate customer handovers and identify further commercial opportunities with Customer Success. 2. Develop sales processes
• Work with the Founders and sales network to standardize pipeline stages, qualification criteria and follow-up practices.
• Define clear responsibilities, milestones and next actions throughout the sales cycle.
• Improve workflows for prospecting, proposals, negotiation and commercial handover.
• Monitor pipeline progression, conversion rates and sales cycles to identify delays and inefficiencies.
• Collaborate with the colleague responsible for CRM to define commercial requirements for workflows, automation and reporting. 3. Make the sales method transferable
• Create reusable outreach scripts, email sequences, proposal templates and sales materials.
• Turn customer objections and successful responses into practical sales guidance.
• Support the onboarding of new salespeople and commercial partners through shared tools, clear processes and practical guidance. What we are looking for An ambitious, hands-on commercial professional who combines the drive to sell with the discipline to build a better way of working. You should bring:
• Approximately 2–4 years of experience in B2B Sales, with evidence of personally closed deals.
• Experience managing opportunities from first contact through negotiation and signature.
• Willingness to prospect actively and sustain a high level of commercial activity.
• Strong planning, prioritization and follow-up skills.
• Hands-on CRM experience; HubSpot is preferred.
• Confidence using sales data, reports and dashboards.
• Evidence of improving a commercial process, CRM workflow or sales tool.
• Initiative, resilience and ownership of results.
• Strong written and spoken Italian, plus working proficiency in English.
• Availability for frequent customer visits across Italy and occasional travel abroad. Experience in SaaS, education, HR Tech, training or institutional sales is an advantage. How success will be measured
• New customers, signed contracts and revenue generated.
• Qualified pipeline, conversion rates and sales cycle length.
• Reliable CRM data, follow-up and forecasts.
• Adoption of shared sales workflows and tools across the commercial network.
• Process improvements that save time and support commercial results. What you will gain
• A fixed salary plus commissions linked to sales performance.
• Direct collaboration with the Founders and an active role in developing the sales network.
• Ownership of your sales pipeline and concrete process improvement projects.
• The opportunity to shape sales processes, commercial tools and working methods.
• A path toward broader responsibility as the business and commercial organization grow.

How to apply
Apply directly via LinkedIn or send your CV to a.reboa@thinkfreeholding.com Include concrete examples of:
• What you have sold, to whom and with what results.
• How you built and managed your pipeline.
• A commercial process, CRM workflow or sales tool you improved, and the result it produced. What you have sold, built and improved matters more to us than your formal job title.