EUC L1 Desktop Support Engineer

4 giorni fa

Milano Lombardia, LOM, Italia Cogent Networks Tempo pieno

Gratuito con email o Google

Salva questo lavoro e mantieni la tua ricerca organizzata

Crea un account gratuito per salvare lavori, creare avvisi e tornare a questa inserzione dalla tua dashboard.

Salva lavoro Salva e crea avviso

Gratuito con email o Google

Continuando accetti i nostri Termini & Informativa sulla privacy.

About Cogent Networks Cogent Networks is an international provider of IT solutions and services, specializing in technical support and IT infrastructure management. We are committed to delivering reliable, high-quality services through innovative solutions and a customer-focused approach, helping our clients achieve their business goals.

Job Description
Cogent Networks is looking for an EUC L1 Desktop Support Engineer to join our team at our client's site in Milan, Italy. This is a full-time, onsite position. The successful candidate will be responsible for providing first-level IT support, managing desktop devices, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations.

Key Responsibilities

- Manage and resolve incidents related to desktop and laptop devices, hardware, software, and connectivity.
- Provide standard hardware and software support for Windows operating systems and Microsoft Office applications.
- Troubleshoot technical issues involving SCCM, reimaging, migrations, VPN, MDM, Blue Screen errors, Group Policy updates, and Active Directory.
- Perform hardware and software break-fix activities on laptops and desktops.
- Configure, maintain, and update end-user devices, including software patches and hardware replacements.
- Manage IT equipment inventory and spare devices.
- Troubleshoot Outlook-related issues, including OST and PST file management.
- Ensure all devices are correctly configured and compliant with company security policies.
- Provide onsite deskside support to end users, including VIP users when required.
- Support remote desktop devices and mobile devices.
- Assist users with VPN, Microsoft Office, and Active Directory-related issues.
- Follow ITIL processes for incident, change, problem, and service request management.
- Ensure timely updates and accurate documentation of all activities within the ticketing system. Requirements
- Fluency in Italian and English, both written and spoken, is mandatory.
- Previous experience in IT Support, Desktop Support, or Help Desk roles.
- Good knowledge of Windows operating systems and Microsoft Office applications.
- Experience in hardware and software troubleshooting.
- Knowledge of Active Directory, VPN, and remote support tools.
- Familiarity with SCCM, reimaging, and workstation configuration.
- Knowledge of Outlook and OST/PST file troubleshooting.
- Experience with IT Service Management tools (e.g. ServiceNow).
- Understanding of IMAC activities (Install, Move, Add & Change).
- Basic knowledge of ITIL processes.
- Strong communication and interpersonal skills.
- Customer-oriented approach, problem-solving skills, and ability to work independently.
- Good organizational skills and ability to manage priorities effectively.

What We Offer

-

Location:
Milan, Italy.
-

Working Hours
Full-time.
- Annual Gross Salary (RAL): €26,000.
- Contract: 1 year
-

Benefits:
Meal vouchers.
- Healthcare Fund: Fondo Est. Join Cogent Networks and become part of an international team delivering high-quality IT support services

Job Type
Full-time Work

Location:
On-site – Milan, Italy Retribuzione: Fino a €26.000,00 all'anno Sede di lavoro: In presenza

EUC L1 Desktop Support Engineer

Salva questo lavoro e mantieni la tua ricerca organizzata

Lavoro simile a Milano Lombardia

Citta principali

Americhe

Europa

Asia / Oceania

Africa

EUC L1 Desktop Support Engineer

Salva questo lavoro e mantieni la tua ricerca organizzata

Lavoro simile a Milano Lombardia

Citta principali