Front Desk Agent/Receptionist

- \_\_vacancyopjusttionswidget.opt-Job Schedule\_\_ Full-Time
- \_\_vacancyopjusttionswidget.opt-

Job Type
\_\_ Permanent
- \_\_vacancyopjusttionswidget.opt-Brands\_\_ MAMA SHELTER
- \_\_vacancyopjusttionswidget.opt-Job Category\_\_ Rooms \_\_jobinformationwidget.freetext.
LocationText\_\_ MAMA SHELTER LAKE COMO, Como, Italy \_\_jobinformationwidget.freetext.
ExternalReference\_\_ REF105802T Front Desk Agent/Receptionist (M/F/NB) Region Luxury & Lifestyle Apply Share Shortlist Sign up Company Description MAMA? Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together.

We offer
our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description
THE MISSION?
- They say first impressions are always the right ones—lucky for us, you’re the first person our guests meet ✨ That means they’re in good hands with you.
- You're in charge of welcoming them and ensuring their stay is smooth at any time of the day.
- With your warm and personalized hospitality 🫶 (just like Mama), you take care of everything: preparing arrivals, handling check-ins & check-outs (for both individual guests and groups), managing last-minute bookings, answering calls, and responding to guest requests.
- To keep the guest experience top-notch, you make sure to share any important feedback, complaints, or remarks with your manager.
- 💸 You handle payments, keep track of your cash register, and make sure all accounts are in order. You also process invoices and follow up when needed.
- As a Mama ambassador, you love showcasing everything we have to offer Whether it's our boutique (hello, retail & merchandising), our restaurant, or our events, you know how to make guests fall in love with the Mama vibe.
- With your best handwriting ✍️ and a touch of creativity 🎨, you write useful tips and local recommendations on the mirrors of each floor and elevator, making sure guests always have something exciting to check out
- At the end of the day, you’re the guardian of the perfect guest experience—and we wouldn’t have it any other way 💫
- Ready to brighten up the day at Mama Shelter Lake Como? We can't wait to meet you Let’s create unforgettable moments together ☀️✨ Qualifications MADE FOR YOU? ONLY IF…
- Details matter to you—nothing gets past your sharp eye and killer anticipation skills 👀🔍
- You’re attentive and friendly, overflowing with kindness (seriously, you don’t even know what to do with all of it). 💖
- Versatile and even a bit of a salesperson 🛎️—you know how to adapt to any situation.
- You handle every situation like a pro—Master Yoda taught you everything you know… 🧘‍♂️🌟
- Confidentiality is key: what happens at Mama, stays at Mama. 🤫🏨
- You’re welcoming and engaging—who needs a bell at the front desk when every guest gets your full attention from the moment they step in? 🚪✨
- Team spirit? You’ve got it Your colleagues know they can always count on you. 🤝💯
- Now, let’s test your priority management

skills:
A guest rushes to the reception, complaining their alarm didn’t go off. At the same time, the phone rings—it’s housekeeping, asking you something in their sweetest voice. Meanwhile, another guest is waiting on the other side of the desk, barefoot, key in hand. What do you do? 😏🎭 **YOUR LITTLE EXTRAS :*
*
- For you, Shining isn’t just a horror movie—it’s above all a film about a hotel. 🏨🔪�
�
- Protel is your PMS of choice, and you master it like a pro. 💻🎯
- Your style is unique and quirky, but don’t worry—you’re not scaring the kids 😜👕✨
- You dream of finally using that third language that’s been sitting in your brain for way too long 🌍🗣️ 🌟 What do we have in store for you? 🚀
- 💰 Gross annual

salary:
€22,500 – €24,000, depending on experience and skills.
- 📑 Contract: Full-time permanent/fixed-term contract, with the opportunity for permanent employment. 🤝
- ⚖️ Collective Labour Agreement (CCNL): AICA – Tourism Industry.
- ✨ Employee benefits across all Mama & Ennismore / Accor properties. 🌍
- 💙 An amazing atmosphere and a fantastic team to share every day with
- 🎉 Internal events, surprises and special moments to keep the energy high all year round. 🥳
- 🌍 Professional growth and development opportunities in an international, dynamic environment full of possibilities. �
� 📌 Please note: staff accommodation and parking are not available . 💫 Ready to join our team and start a new adventure with us? 🚀🥰 We can’t wait to meet you ✨ Additional Information **Next, We're Sure You Know The Tune 🎶:*
*
- First melody: “At Mama, no AI We review your application in person and take the time to understand your background. 🎧
- First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
- Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang
- Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️. Apply Share Shortlist Sign up Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration. LET YOUR PASSION SHINE We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. Learn

About Us
Let your passion shine We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together. JOIN US List #1 Related jobs Housekeeping Attendant Salary Location Pullman Dubai Jumeirah Lakes Towers
- Hotel & Residence, Dubai, United Arab Emirates Experience Level Associate Job Schedule Full-Time Brands PULLMAN

Job type
Permanent Locations Dubai Job Category Rooms Description HOUSEKEEPING ATTENDANTWe are seeking an Housekeeping Attendant who is passionate about flawless service, has an unfailing attention to detail commitment to attend work as scheduled.
Key Responsibilitie Reference 8bdbc19f-ce74-49b9-9ba2-60d8b7935f55 Expiry Date 01/01/0001 Apply Shortlist Apply Shortlist Camarera/o de Pisos Salary Location SO/ Sotogrande Spa And Golf Resort Hotel, Sotogrande, Spain Experience Level Entry Level Job Schedule Full-Time Brands ACCOR

Job type
Temporary Locations Sotogrande Job Category Rooms Description Limpiar y arreglar habitaciones, suites y baños siguiendo los procedimientos establecidos.
Reponer amenities, ropa de cama, toallas y material de acogida.
Garantizar la correcta presentación de las habi Reference be95a4b4-bdc7-4bed-b166-457be7443928 Expiry Date 01/01/0001 Apply Shortlist Apply Shortlist Arrumador(eira) Salary Location Novotel RJ Porto Atlantico, Rio de Janeiro, Brazil Experience Level Mid-Senior Level Job Schedule Full-Time Brands NOVOTEL

Job type
Permanent Locations Rio de Janeiro Job Category Rooms Description
- Arrumar os apartamentos, durante a permanência e após a saída dos hóspedes, efetuando a limpeza de todas as suas dependências, trocando enxovais e repondo os materiais necessários (amenidades). Reference d51b3f62-c950-449d-8e75-1b46a51e9351 Expiry Date 01/01/0001 Apply Shortlist Apply Shortlist Night Auditor (M/F/NB) Salary Location MAMA SHELTER LAKE COMO, Como, Italy Experience Level Associate Job Schedule Full-Time Brands MAMA SHELTER

Job type
Permanent Locations Italy Job Category Rooms Description THE MISSION? Nighttime Superstar: Oversee nightly operations, making sure everything is in tip-top shape for our guests 🛌🌟 Guest Experience Hero: Be the go-to person for guests during the night, ad Reference 9fd0c9c8-5181-440d-b650-2bb323abe869 Expiry Date 01/01/0001 Apply Shortlist Apply Shortlist Front Office Supervisor / Shift Leader (M/F/NB) Salary Location MAMA SHELTER LAKE COMO, Como, Italy Experience Level Mid-Senior Level Job Schedule Full-Time Brands MAMA SHELTER

Job type
Permanent Locations Italy Job Category Rooms Description THE MISSION? Our customers and our Front Office team are in good hands with you 🤗.  Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, Reference 16248b19-b2f2-44dc-9b39-3832f6dcb443 Expiry Date 01/01/0001 Apply Shortlist Apply Shortlist Lobby Ambassador Intern Salary Location SLS Barcelona, Barcelona, Spain Experience Level Entry Level Job Schedule Full-Time Brands SLS

Job type
Internship Locations Barcelona Job Category Rooms Description What you’ll do We are looking for a Lobby Ambassador Intern to join the SLS Barcelona team. Under the guidance of the Front Office and Guest Experience teams, you will act as a key point of contact in Reference d165d277-702b-471e-8d4c-fdb606f29b3e Expiry Date 01/01/0001 Apply Shortlist Apply Shortlist Receptionist Salary Location Rixos Premium Dubai JBR, Dubai, United Arab Emirates Experience Level Not Applicable Job Schedule Full-Time Brands RIXOS

Job type
Permanent Locations Dubai Job Category Rooms Description Welcome guests and manage smooth check-in and check-out procedures following Rixos Standards.
Handle reservations, room assignments, and guest profile updates.
Process payments, cashiering, foreign curr Reference ba564d9d-c3dd-48a7-8722-e87f714bff62 Expiry Date 01/01/0001 Apply Shortlist Apply Shortlist Executive Housekeeper Salary Location FAIRMONT CHESHIRE, Cheshire, United Kingdom Experience Level Mid-Senior Level Job Schedule Full-Time Brands FAIRMONT

Job type
Permanent Locations United Kingdom Job Category Rooms Description We are looking for an experienced, passionate and highly standards-focused Executive Housekeeper to join the pre-opening team at Fairmont Cheshire, The Mere. This is an exciting opportunity to shape a Reference 3ac16573-07c2-42aa-9110-a0c780203cb0 Expiry Date 01/01/0001 Apply Shortlist Apply Shortlist Supervisor(a) de Recepção Salary Location Novotel RJ Praia de Botafogo, Rio de Janeiro, Brazil Experience Level Not Applicable Job Schedule Full-Time Brands NOVOTEL

Job type
Permanent Locations Rio de Janeiro Job Category Rooms Description
- Auxiliar o seu superior na coordenação do trabalho da equipe, orientando, priorizando/distribuindo tarefas e solucionando os problemas operacionais pertinentes.
- Acompanhar a ocupação do hotel, em c Reference e944199d-23c9-483c-8438-cf81fdb460bb Expiry Date 01/01/0001 Apply Shortlist Apply Shortlist Receptionist (Saudi Only) Salary Location Mövenpick Jeddah City Star, Jeddah, Saudi Arabia Experience Level Not Applicable Job Schedule Full-Time Brands ACCOR

Job type
Permanent Locations Jeddah Job Category Rooms Description We are seeking a professional and organized Receptionist to join our team in Jeddah, Saudi Arabia. As the first point of contact for our organization, you will play a crucial role in creating a welcom Reference f9533c46-59a6-4f9b-b808-8da125235bf4 Expiry Date 01/01/0001 Apply Shortlist Apply Shortlist View all