Executive Housekeeper

Additional InformationJob Number **Per una comprensione completa di questa opportunità e dei requisiti per essere un candidato di successo, continui a leggere.
Job Category Housekeeping & LaundryLocation Via Regina 41, Cadenabbia di Griante, Como, Italy, * VIEW ON MAPSchedule Full TimeLocated Remotely?
NPosition Type ManagementPay Range: EUR 437 Annual SalaryThe Lake Como EDITIONNestled along the western shore overlooking the Bellagio mountains, The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience.
Lake-view rooms and suites, indoor and outdoor restaurants and bars, a unique floating pool, and a spa sanctuary deliver an unforgettable escape.
Job SummaryResponsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry.
Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained.
Completes inspections and holds people accountable for corrective action.
Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILEEducation And ExperienceHigh school diploma or GED; 2 years' experience in the housekeeping or related professional area.2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
OR2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIESManaging Housekeeping OperationsEnsures guest room status is communicated to the Front Desk in a timely and efficient manner.
Works effectively with the Engineering department on guestroom maintenance needs.
Supervises the property general cleaning schedule.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
Supports and supervises an effective inspection program for all guestrooms and public space.
Communicates areas that need attention to staff and follows up to ensure understanding.
Ensures all employees have proper supplies, equipment and uniforms.
Managing Departmental CostsParticipates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Ensuring Exceptional Customer ServiceResponds to and handles guest problems and complaints.
Strives to improve service performance.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Conducting Human Resources ActivitiesParticipates as needed in the investigation of employee accidents.
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Ensures employees understand expectations and parameters.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Observes service behaviors of employees and provides feedback to individuals.
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Participates in the employee performance appraisal process, providing feedback as needed.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.
Compensation & BenefitsGross Annual

Salary:
min 43'****'000 € (the gross annual salary is calculated on a pro-rata basis when employment covers only part of the year).
The 13th and 14th month payments are included in the gross annual salary and are accrued on a pro-rata basis, depending on the actual period worked during the year.
TFR (severance) is an additional amount on top of the salary, which is set aside during employment and paid to the employee at the end of the contractStaff house accommodation on The Lake ComoTicket restaurants – meal vouchers (each with a net value of €8 per working day)Staff cafeteriaAccess to the Marriott Bonvoy program, offering exc