Customer Success Specialist CISCO

It’s fun to work in a company where people truly BELIEVE in what they’re doing

Job Description:

About Ingram Micro

Ingram Micro is the global leader in IT distribution and technology solutions , reaching nearly 90% of the world’s population. We connect technology manufacturers and cloud providers with B2B technology experts, enabling innovation and growth across the entire IT ecosystem.

With our broad solutions portfolio , supply chain expertise, and our proprietary digital platform ( Ingram Micro Xvantage™ ), we provide opportunities and impact at a scale that no other company can match.

Why join us?

Joining Ingram Micro means becoming part of a global technology leader that values talent, invests in people, and fosters professional growth. We offer continuous learning opportunities, industry-recognized certifications, and international career development in a dynamic and fast-paced environment.

Our Cisco Business Unit is one of the fastest-growing areas within Ingram Micro, serving as a trusted partner for innovative Networking, Cybersecurity, Collaboration, Cloud, and Infrastructure Solutions across the Italian market.

Your Role

As a Customer Success Specialist – Cisco , you will play a key role in driving the growth of our Cisco business by supporting and enabling partners throughout their journey with Ingram Micro and Cisco. You will work closely with cross-functional teams to develop business opportunities, strengthen partner relationships, and ensure an outstanding customer experience.

Key Responsibilities:

• Identify, recruit, and engage new B2B partners within the Cisco ecosystem.
• Generate new business opportunities through outbound activities, marketing campaigns, digital tools, and the Ingram Micro Xvantage™ platform.
• Manage the partner lifecycle , from prospecting and qualification to onboarding and ongoing engagement.
• Build trusted relationships with partners , helping them maximize the value of Cisco solutions and programs.
• Collaborate with internal stakeholders including Vendor Management, Presales, Marketing, Finance, and Operations to execute joint growth strategies.
• Monitor pipeline performance and business results , contributing to the achievement of sales and growth targets.
• Provide market insights and partner feedback to support business planning, go-to-market initiatives, and continuous improvement.
• Promote Cisco programs, incentives, services, and enablement activities , helping partners expand their capabilities and business potential.

What We’re Looking For

• Previous experience in sales, customer success, business development, account management, or customer engagement roles , preferably within the IT, technology, distribution, vendor, or system integrator environment.
• Experience with Cisco technologies or channel business is an advantage, but not mandatory.
• Strong motivation to build a career within the IT and technology industry.
• Excellent communication, relationship-building, proactive, results-driven, and customer-centric mindset.
• Ability to work collaboratively in a team-oriented and multicultural environment.
• Fluency in English.

What We Offer

• A strategic role within one of the fastest-growing business units at Ingram Micro.
• The opportunity to work closely with Cisco , one of the world’s leading technology companies.
• Access to training programs, certifications, and advanced digital tools to accelerate your professional development.
• A structured onboarding and continuous learning environment.
• Exposure to international projects and global career opportunities.
• A collaborative, inclusive, and high-performance culture where initiative, innovation, and results are recognized and rewarded.

Compensation & Pay Transparency

Ingram Micro is committed to fair, transparent, and equitable compensation practices, in line with applicable EU and Italian regulations, including Directive (EU) 2023/970 and D.Lgs. 96/2026.

Salary Range: The annual gross salary (RAL) for this position ranges from EUR 30,000 to EUR 38,000.

The final compensation package will be determined based on objective criteria, including:

• Relevant professional experience and skills;
• Certifications and technical expertise;
• Scope and responsibilities of the role;
• Internal equity and market benchmarks.

Additional compensation components and benefits may include:

• Meal vouchers;
• Welfare and insurance programs linked to the applicable