Executive Housekeeper

ph3Additional Information /h3pbJob Number /b /ppbJob Category /b Housekeeping Laundry /ppbLocation /b Via Regina 41, Cadenabbia di Griante, Como, Italy, 22011 VIEW ON MAP /ppbSchedule /b Full Time /ppbLocated Remotely? /b N /ppbPosition Type /b Management /ppbPay Range: /b EUR 43700
- 46000 Annual Salary /ph3The Lake Como EDITION /h3pNestled along the western shore overlooking the Bellagio mountains, The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience. Lake-view rooms and suites, indoor and outdoor restaurants and bars, a unique floating pool, and a spa sanctuary deliver an unforgettable escape. /ph3Job Summary /h3pResponsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. /ph3CANDIDATE PROFILE /h3h3Education And Experience /h3ulliHigh school diploma or GED; 2 years' experience in the housekeeping or related professional area. /lili2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. /li /ulpOR /pulli2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. /li /ulh3CORE WORK ACTIVITIES /h3h3Managing Housekeeping Operations /h3ulliEnsures guest room status is communicated to the Front Desk in a timely and efficient manner. /liliWorks effectively with the Engineering department on guestroom maintenance needs. /liliSupervises the property general cleaning schedule. /liliObtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. /liliInventories stock to ensure adequate supplies. /liliSupervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. /liliAssists in the ordering of guestroom supplies, cleaning supplies and uniforms. /liliSupports and supervises an effective inspection program for all guestrooms and public space. /liliCommunicates areas that need attention to staff and follows up to ensure understanding. /liliEnsures all employees have proper supplies, equipment and uniforms. /li /ulh3Managing Departmental Costs /h3ulliParticipates in the management of the department’s controllable expenses to achieve or exceed budgeted goals. /liliUnderstands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. /liliComprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. /li /ulh3Ensuring Exceptional Customer Service /h3ulliResponds to and handles guest problems and complaints. /liliStrives to improve service performance. /liliEmpowers employees to provide excellent customer service. /liliEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. /li /ulh3Conducting Human Resources Activities /h3ulliParticipates as needed in the investigation of employee accidents. /liliSupervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. /liliEnsures employees understand expectations and parameters. /liliEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. /liliObserves service behaviors of employees and provides feedback to individuals. /liliUses all available on the job training tools to train new room attendants and provide follow-up training as necessary. /liliParticipates in the employee performance appraisal process, providing feedback as needed. /liliAssists as needed in the interviewing and hiring of employee team members with the appropriate skills. /liliSupports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. /liliParticipates in employee progressive discipline procedures. /li /ulh3Compensation Benefits /h3ulliGross Annual

Salary:
min 43'700-46'000 € (the gross annual salary is calculated on a pro-rata basis when employment covers only part of the year). /liliThe 13th and 14th month payments are included in the gross annual salary and are accrued on a pro-rata basis, depending on the actual period worked during the year. /liliTFR (severance) is an additional amount on top of the salary, which is set aside during employment and paid to the employee at